Job Track Description:

\n\n Requires formal education and relevant expertise in a professional, sales, or technical area.\n Performs technical-based activities.\n Contributes to and manages projects.\n Uses deductive reasoning to solve problems and make recommendations.\n Interfaces with and influences key stakeholders.\n Leverages previous knowledge and expertise to achieve results.\n Ability to complete work self-guided.\n College or university degree required.\n\n

General Profile

\n\n Requires knowledge and experience in field.\n Uses best practices and knowledge of business to improve products or services.\n Solves complex problems and takes a new perspective on existing procedures.\n Self-starter, requiring minimal guidance.\n Acts as a resource for colleagues with less experience.\n\n

Functional Knowledge

\n\n Requires conceptual expertise of theories, practices, and procedures. \n\n

Business Expertise

\n\n Has knowledge of best practices and team integration.\n Aware of the competition and what differentiates them.\n\n

Impact

\n\n Impacts a range of customer, operational, project or service activities.\n Works within broad guidelines and policies.\n\n

Leadership

\n\n Acts as a resource for colleagues with less experience.\n May guide small projects with manageable risks and resource requirements.\n\n

Problem Solving

\n\n Solves complex problems.\n Takes a new perspective on existing solutions.\n Exercises judgment based on the review of multiple information sources.\n\n

Interpersonal Skills

\n\n Ability to articulate difficult or sensitive information.\n Works to build consensus within a team.\n\n

Responsibility Statements

\n\n Reviews work performed by junior teams for accuracy and completeness.\n Triage, researches, and responds to complex participant issues. (eligibility, calculation errors, and service delivery)\n Tracks and understands intermediate system issues to confirm adherence to requirements.\n Evaluates existing processes and enhances/develops to improve service delivery.\n Interfaces with external client contact to resolve complex benefit questions.\n Acts as subject matter expert supporting change orders and other implementation projects.\n Performs other duties as assigned.\n Complies with all policies and standards.\n