Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
\nSenior Benefits Call Center Representative
\nPosition will be on-site in Chesapeake, VA
\nExcellent benefits and team atmosphere
\nShift will be between 8:30 AM to 5:30 PM Mon-Friday, some overtime required
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Would you enjoy being part of a team that makes a difference in people’s lives?
\nDo you love helping people solve complex problems and delivering solutions?
\nJoin our Benefits call center team!
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About the Senior Benefits Call Center Representative role:
\nThis role will assist with call volume, escalated calls, and mentoring fellow team members and trainees. As a member of the Benefits call center team, you will help people every day by taking calls, actively listening, while discussing employee benefits. Calls can range from healthcare benefits, retirement benefits and survivor benefits. You will manage a steady volume of incoming calls from customers while navigating through multiple systems.
\nOur call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.
\nConduent offers opportunities for advancement with an outstanding benefits package.
\nRequirements
\nWe’re looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. To be successful in this role, you will have:
\n\n Previous experience with the Verizon team\n Strong Verizon plan knowledge\n Knowledge of Health & Insurance\n Knowledge of Death Benefits\n Excellent written and verbal communication skills\n Team spirited\n Willing to assist with training\n Flexibility to adapt to change\n Strong organization skills\n Previous customer service and/or call center experience\n Great problem-solving skills\n Ability to effectively multi-task\n High school diploma, GED, or college degree\n\nResponsibilities
\n\n Responds to client-specific inquiries, including telephone and web correspondence.\n Contacts participants to explain calculations and resolve issues.\n Identifies solutions to call trends, establishes appropriate agent training needs, and delivers the training.\n Provides feedback and coaching to agents regarding adherence to center metrics and established guidelines.\n Assists junior employees by answering questions or taking escalated calls with guidance.\n\n\n
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $36,480- $45,600.
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Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
\nPeople with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the \"Submit\" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
\nAt Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
\nPeople with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the \"Submit\" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.\n\n