Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.
Job DescriptionSeize your opportunity to make a personal impact as a Senior BMC Discovery Administrator providing technical delivery and management of innovative, reliable, and responsive IT services for a federal government customer. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Senior BMC Discovery Administrator, you will implement and leverage the capabilities of BMC Discovery and the BMC Remedy IT Service Management suite developing workflows, data forms, reconciliation and normalization jobs, and discover patterns to implement and maintain a fully functioning CMDB. The exciting opportunity will support private cloud and virtualized hosting services for an enterprise implementation for the customer. Hosting services are provided through two geodiverse, remotely managed data centers.
HOW A SENIOR BMC DISCOVERY ADMINISTRATOR WILL MAKE AN IMPACT
Install, configure, and administer BMC Discovery appliances and proxy/outpost servers in production and development environments
Configure, implement, analyze, and report on BMC Discovery scans
Perform BMC Discovery administration tasks such as user account administration, TKU, and operating system updates, appliance backups, and maintain proxy/outpost servers
Proactively monitor space usage, deleting log files, and correcting errors on BMC Discovery
Fully integrate BMC Asset Management with BMC Discovery to maintain the currency and accuracy of the IT asset database with routine BMC scan results
Design and implement business rules and workflows to configure or modify BMC Discovery, Atrium CMDB, and Asset Management to meet requirements
Develop solutions to complex technical issues utilizing Remedy modules, including CMDB, Service Level Management (SLM), and Service Request Management (SRM)
Implement enhancement requests and defect corrections following formal Change Request Management process
Coordinate and preform application upgrades in partnership with vendor and customer
Perform other duties as assigned to meet contract, company, and department goals and objectives
WHAT YOU’LL NEED TO SUCCEED:
Education and Experience:
Master's degree and 15 years of experience or Bachelor's degree and 17 years of experience
5+ years of experience with BMC Discovery, Helix/Remedy ITSM, and Atrium CMDB
BMC CMDB Associate certification preferred
BMC Discovery Professional certification preferred
BMC Helix ITSM Associate certification preferred
Preferred Technical Skills:
Experience with administering, customizing, and deploying the Remedy Action Request System 9.x, ITSM suite to include Smart IT
Ability to use CMDB Normalization and Reconciliation to bring together multiple data sources
Integrate data points through DB connections, BL2Atrium, and Web API into CMDB datasets. Such as with BMC Discovery, VMware, BMC BSA
Experience with the Smart IT and Smart Reporting to create, distribute effective, actionable reports, and user interface
Ensure a high level of data accuracy and normalization. Integrating foundational data. Documenting and mapping the CMDB structure and data integrations
Service mapping, entering business data, and building relationships in the CMDB
Experience integrating process and functional area: Change Management, Asset Management, Service Desk, etc
Ensuring all the information is protected, backed-up, and performing recovery operations
Experience customizing Remedy and Smart IT forms, and workflows
Security Clearance Level:
Ability to pass government background investigation
Required Skills and Abilities:
Enjoys a fast-paced environment
Excellent customer service skills
Able to work and interact with others in a structured / team environment
Accuracy and attention to detail, must have organizational skills
Independent problem solver with troubleshooting, decision making and analytical skills
Requires limited supervision
Self-motivated
Self-starter
Time management skills
Flexibility and adaptability to handle competing work demands
Verbal and written communication skills
Demonstrated ability to communicate to nontechnical audience on technical issues
Demonstrated ability to communicate on a technical level to a technical audience
Ability to work flexible hours and be on-call
Location:
Remote, occasional travel may be required (
GDIT IS YOUR PLACE:
Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Please note: we are not able to offer work visa sponsorship for this role.