Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Brand Operations Manager, Hotels.com

The Traveler Business Team has a mission to deliver the most convenient, rewarding, and memorable ways for people to travel and explore the world. This division has responsibility to build and drive the growth of our global consumer business across our Expedia, Hotels.com, Vrbo, and Portfolio brands, and across all our lines of businesses including Hotels, Vacation Rentals, Air, Car, Packages, and Insurtech.

Introduction to team

You will be joining the team responsible for the P&L, capital allocation decisions, long-term brand strategy and traveler experience for Hotels.com. This team works cross-functionally to drive the brand's growth and ensure that travelers are choosing us to book their trips and make everlasting memories.

At Expedia Group, our mission is to power global travel for everyone, everywhere. If you are passionate about building incredible customer experiences and seek a collaborative, dynamic, and fast-paced environment, you will love the Expedia Brands team. 

As a Senior Brand Operations Manager you will be responsible for bringing the Hotels.com brand initiatives to life and enhancing our customers' experiences. As a high-performing and influential individual contributor, you will consistently apply, and regularly enhance, the brand marketing capabilities, principles and playbooks to create a brand our customers love, and bring a customer-centric approach to tackle the most complex business challenges and opportunities

If you are energized by the idea of delivering business outcomes by rolling up your sleeves, bringing teams together and making an impact, this could be the role for you!

In this role you will:

Partner with cross-functional teams to optimize strategies that align with Hotels.com’s goals, driving customer engagement, retention, and lifetime value.

Enhance customer experiences by analyzing feedback and implementing strategies to improve top customer treatment across a wide variety of touch points.

Develop and execute audience targeting strategies to ensure campaigns are personalized and impactful, supporting key business objectives.

Mentor more junior colleagues across a range of areas

Interface regularly with executive (VP+) leadership

Deep-dive into consumer data and partner with analytics to propose and set key strategies

Enhance the value proposition and ensure consumer communications are reflective of the brand standard

Experience and qualifications:

You have 7+ years of experience spanning consumer analytics and strategic planning

You possess a strong operations background and excel at bridging strategic vision and tactical execution

You can demonstrate a clear ability to lead test-and-learn initiatives, analyze results, and translate findings into actionable improvements

You have strong analytical and communication skills, with a knack for turning data into actionable insights and aligning diverse stakeholders

You bring a track record of managing multiple, cross-functional initiatives in fast-paced, results-driven environments

You have a natural ability to communicate effectively, concisely, and in a way that is tailored to the audience

The total cash range for this position in New York City is $155,500 to $218,000. Employees in this role have the potential to increase their pay up to $249,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Seattle is $155,000 to $217,000. Employees in this role have the potential to increase their pay up to $248,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Dallas is $146,000 to $204,500. Employees in this role have the potential to increase their pay up to $233,500, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

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