•   Understand the clients’ business and risk transfer needs and offer solutions to fulfil those needs through the provision of ongoing service
•   Understand, apply and where necessary explain the BU policies and procedures
•   Establish and maintain active relationships with our clients, retail offices and (Re)Insurers
•   Provide technical, industry and subject matter expertise where required 
•   Draw on expertise within the team and across the Group for clients as required
•   Liaise with clients and build strong relationships
•   Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and wishes and deliver profitable business for a range of clients 
•   Grow existing portfolio by identifying new, and/or existing opportunities
•   Undertake full servicing of clients from pre to post placement

Business Development

Responsibility for supporting the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients. Assist with the development and maintenance of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining CRM database in order to create and convert sales opportunities.Respond quickly and accurately to new business introductions, as well as renewal submissionActively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross-selling opportunitiesDevelop and maintain knowledge of relevant products and services offered by WTWNetworking – internally with other BUs, within the sector, and with external specialists 

Placement Management

Work closely and maintain working relationships with key Insurer contacts in the London marketEnsure transparency of agency and other commitments made to carriers and clientsManage compliant processing of contracts/MRC’s as per FCA and contract certainty requirementsAssist with loading of data into the relevant WTW systems Check policies, market presentations and client documentation as appropriateAssist with and design programme and pricing structures to best meet the client’s needs and wishes based on knowledge of the client, the insurance market and industry sector propositionLead and deliver the end-to-end ongoing client service, adhering to standardised policies, procedures and service standardsEnsure marketing is wide, yet tailored to the client’s needs, to ensure the best outcome

 

Operational and Service Delivery

Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention ratesCommunicate effectively with clients, colleagues and marketsDevelopment of service plans that define the engagement and timing of engagement with the clientManage KPIs/SLAs to ensure targets are metEnsure adherence to Group policies, procedures and all regulatory requirementsProvide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place
  Prior experience of International Broking/Underwriting essentialKnowledge of Property (Re)insuranceProven track record of delivering high levels of client serviceSkilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialistsAbility to represent the practice and WTW with integrity and credibilityStrong communication, negotiation and influencing skillsKnowledge of WTW’s products and services Experience of working with and adhering to processes and systems to support client service delivery Experienced knowledge of insurance markets globally in order to deal effectively with client and WTW needsPreferably ACII qualified or working towards the ACII qualificationLanguage skills are a plus, but not a requirement