-  Support countries in understanding KPIs and Metrics to drive their business and to take actions based on Filed Services process knowledge.

-  Support leaders to deep dive into the data to precisely identify actions to be launched for better adaptation (e.g., training), for more reliability (e.g., data rework)

-  Balance any KPI value and derivation with business context

-  Ensure on time delivery and in actionable quality committed deliveries.

Improved Solution and Change Management\:

-  Driving creation and maintenance of KPI business Intelligence to expose metrics around Service Operation

-  Be able to drive changes in the source of reporting and/or the user experience one.

-  He/she will be also accompanying the change of BI solution for strongly contribute to design of new solution (workshop with BI Subject Matter Expert), mock up and deliver in production reports with an attention to the user experience.

-  He/she will be a backup for data warehouse management and changes needed to provide sustainable service to the customer of these reporting.

-  He/she will contribute to change management around business reporting by developing training material and preparing / animating training sessions.

-  He/she will contribute to animate the BI Network of Excellence by collecting and prioritize request for changes, gather them in release for robust and long term delivery along with clarity to the community