As a **Senior Business Analyst** , you’ll function as a liaison between business users, functional subject matter experts, systems analysts, and technical developers. Typical responsibilities include working with the business to analyze processes (assessing current state and future state process flows), documenting process diagrams, requirements elicitation and documentation, performing system fit/gap analysis, providing input for design specifications, developing and overseeing request for proposals where technology is involved and participation in systems testing. As a key member of Technology Services, you’ll be a part of a team that helps deliver a high degree of customer value via the innovations we’re a part of. By doing so, you’ll be a crucial member in achieving our goal of always exceeding customer expectations. **Current Project needs specific to this role:** + Senior level BA with experience in eliciting requirements for an RFP and creating the bid package documentation. (Current project will be for a Case Management System) + In addition, a BA is needed for an implementation of a new Consolidated Utilities Billing system. Time will be split 50/50 **ABOUT OUR JOB** + The Senior BA will Act as principal liaison for business stakeholders and as a key point-of-contact to Technology Services, internal/external agencies, and vendors on their behalf + Partner with business stakeholders to identify problems/opportunities, assist in developing these into project/initiatives, and work within Technology Services to move these into the project pipeline. + Prioritize and complete project backlog requests + Lead and organize UAT coordination with the end user team + Understand business processes and system capabilities for complex, integrated systems + Work with vendors to understand system intricacies and process needs to advocate for the best possible solution + Facilitate team understanding and elicit requirements for systems, integrations, and future state functionality + Utilize Azure Dev Ops (ADO) for all project tracking purposes + Create functional process fit/gap analysis documentation which identifies and recommends resolution of any process, system, and integration related gaps + Make suggestions for any as-is or to-be processes which are lacking and/or present a risk and help mitigate them, before they become an issue + May work with the QA team to support system testing + May provide go-live support and immediate post-production support activities as needed + Follow TS best practices: documentation, project, and change management processes **ABOUT YOU** **Minimum 3 years of current, professional level experience in Business Analysis** which should include at least two years of experience performing lead-level work for multi-sized projects, including: + Experience gathering requirements for, authoring, and coordinating responses with RFP documentation, as well as ensuring SOW documentation is completed accurately + Managing process analysis and improvement activities which impact multiple teams/departments + Identifying, recommending, and delivering recommendations which improve enterprise-wide systems + Performing technical process evaluation, analysis, along with recommending fixes for complex and highly integrated technology software system environments + Creating process and system diagrams for current and future system and process documentation + Delivering documentation converted for training or making course materials for end users + Creating process handoff and system integration diagrams for all related systems + Excellent team collaboration, delivering results with peers, customers, and vendors + Help technical and non-technical team members understand how/why process handoffs impact requirements, systems, and integrations between systems Additional skills required to be successful in the role: + Excellent written and verbal communication skills + Self-organization / self-starting + Customer experience focused + Effective in facilitating customer engagements + Problem analysis / root cause analysis + Effective in preparing for and delivering presentations (varying material) + Skilled in consensus building and conflict management + Ability to effectively negotiate + License/Certifications: Must obtain Criminal Justice Information Services (CJIS) clearance within 45 days of start date **Preferred Experience:** + Experience across a broad spectrum of Technology solutions + ITIL/ITSM + Agile/Scrum (ScrumMaster and or Product Owner experience preferred) + Business Process Management (BPM) + Lean Six Sigma / Lean process development + Request for Proposal (RFP) process participation / coordination + Statement of Work (SOW) development, review and execution + Vendor Management + Change Management + Business case development and delivery + Business Intelligence (PowerBI or the like) + Microsoft Office including Visio, Azure DevOps **Required Education:** Bachelor's Degree in Computer Science, Information Systems, Business Administration, Mathematics or a related field. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.