Zycus us seeking a dynamic and customer-focused Senior Business Analyst / Product Consultant - Customer Success & Operations to join our Customer Success team. The Product Consultant will play a key role in driving customer adoption, satisfaction, support and retention by providing expert guidance on our procurement software solutions. This individual will collaborate closely with customers to understand their unique business needs, provide product demonstrations, offer best practice recommendations, and facilitate the successful implementation and utilization of our platform.Role & Responsibilities: Serve as the primary point of  contact for customers, offering personalized support and guidance  throughout their journey for Zycus Products Work on all aspects of maintenance of an already implemented  Customer including business process mapping, requirements gathering, process configuration, documenting process flows, user interface      configuration, user / supplier set-up and testing support. Demonstrate the features and  capabilities of our software solutions, highlighting how they can address      customer challenges and drive value. Conduct in-depth discovery   sessions with clients to understand their procurement processes, pain      points, and objectives. Work closely with      cross-functional teams, including Sales, Product Development, and      Implementation, to ensure seamless customer onboarding and implementation      processes. Work with Customers and internal stakeholders while participating      and facilitating testing including User Acceptance Testing as part of  Change Management activities & Product Upgrade/ New Releases Collaborate with Customers to      develop and deliver customized training sessions and workshops tailored to      their specific needs and objectives. Provide ongoing support and      assistance to customers, troubleshooting technical issues, resolving   product-related inquiries, and addressing feedback. Proactively identify   opportunities to enhance customer satisfaction and drive product adoption,    offering strategic recommendations for process improvements and feature      enhancements. Provide strong technical understanding of Zycus product with the      ability to discuss and demonstrate the Zycus Solution and how it may be      configured to meet a customer’s business needs. Monitor customer usage and      engagement metrics, leveraging data insights to identify trends,      opportunities, and potential areas for improvement.