Senior Business Analyst **Job Description** We are seeking an experienced **Senior Business Analyst** with a strong background in **Microsoft Dynamics 365 Customer Engagement (Sales and Service)** to join our team. The ideal candidate will have a proven track record in requirement gathering, process analysis, and integration architecture, with significant experience in the **Banking and Financial Services domain** . You will collaborate with business and technical stakeholders to design and deliver cutting-edge CRM solutions, ensuring alignment with organizational goals and customer needs. This role requires a blend of business analysis expertise and technical acumen in Dynamics 365 CRM. **Key Responsibilities** **Business Analysis & Stakeholder Engagement** + Lead workshops to gather requirements and drive design decisions with business and technical stakeholders. + Facilitate the review and approval of requirements with all relevant parties. + Author detailed user stories, use case diagrams, UMLs, and sequence diagrams to document requirements and workflows. + Conduct impact analysis of change requests and assess their fitment into existing business flows without additional development effort. **CRM Expertise** + Provide subject matter expertise on the capabilities of **Dynamics 365 Sales, Service, Dataverse, and Power Apps** . + Stay abreast of updates and new releases in Dynamics 365 CRM technologies to educate end-users on its functions and capabilities. **Integration & Data Management** + Design integration patterns for Dynamics 365 CRM with third-party systems using tools like **MuleSoft** , **REST APIs** , and **Azure Data Factory** . + Manage data migration, including data analysis, mapping, and harmonization using out-of-the-box tools and third-party solutions. + Ensure data validation and analysis conform to Dynamics 365 CRM configuration rules. **Configuration & Testing** + Work on CRM workflows, plugins, form customizations, and administrative tasks. + Participate in system integration testing (SIT) and user acceptance testing (UAT) to certify feature readiness. + Provide demos to stakeholders and obtain final sign-offs. **Project Collaboration** + Work closely with Product Owners to sequence backlogs and define implementation priorities. + Contribute to sprint planning, backlog refinement, and grooming sessions. + Support development and testing teams in translating functional requirements into technical deliverables. **Required Qualifications** + **8–12 years** of experience with Microsoft Dynamics 365 CRM (Sales and Service) in the **Banking and Financial Services domain** . + In-depth understanding of **D365 Sales** , **D365 Service** , **Dataverse** , and **Power Apps** . + Strong experience with **requirement gathering** , **process analysis** , and **stakeholder engagement** . + Hands-on experience with Dynamics CRM integration using **MuleSoft** , **REST APIs** , or similar tools. + Proficiency in data migration and analysis using tools like **Azure Data Factory** . + Exposure to **CRM workflows** , **plugins** , and form customizations. + Excellent communication and presentation skills. + Bachelor’s degree in Computer Science, Information Systems, or a related field. **Preferred Skills** + Experience with **Azure Services** and cloud-based solutions. + Familiarity with Agile methodologies, including sprint planning and backlog management. + Certifications in **Microsoft Dynamics 365 CRM** or **Power Platform** are a plus. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. **Life at Capgemini:** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: • Flexible work • Healthcare including dental, vision, mental health, and well-being programs • Financial well-being programs such as 401(k) and Employee Share Ownership Plan • Paid time off and paid holidays • Paid parental leave • Family building benefits like adoption assistance, surrogacy, and cryopreservation • Social well-being benefits like subsidized back-up child/elder care and tutoring • Mentoring, coaching and learning programs • Employee Resource Groups • Disaster Relief **Disclaimer:** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $100000 - $120000/yearly. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Ref. code: 150532 Posted on: Jan 16, 2025 Experience Level: Experienced Professionals Contract Type: Permanent Location: New York, USAtlanta, USColumbia, USChicago, US Brand: Capgemini Professional Community: Software Engineering Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.