Company

Cox Communications, Inc.

Job Family Group

Information Technology

Job Profile

Sr Business Analyst

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $87,200.00 - $130,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The CB Tools Enablement Customer Success Team is looking for a Senior Business Analyst to join our team, who will play a pivotal role in ensuring that stakeholders are fully equipped to understand and leverage upcoming changes in our tools. Working closely with product owners, you’ll develop in-app guidance and training to ensure smooth transitions with each release.

Position Overview:
The Senior Business Analyst will work within an agile framework to support the product owners in training stakeholders on new tool features and functionality with each release. You will be responsible for understanding the changes being made in our tools, translating those changes into digestible training materials using in-app guidance tools, and providing ongoing support to ensure all users are fully prepared and confident in adopting new features.

Key Responsibilities:Release Management Partnership & Stakeholder Analysis:Collaborate with product owners and release management team to understand and document the changes in each release.Analyze the impact of changes on business users and identify knowledge gaps or training needs.Develop and deliver targeted training and in-app guidance that supports stakeholders in adopting new features introduced with each release.Maintain distro lists of stakeholders and track licensing needs.Develop business knowledge from several functional areas

Agile Workstream Integration:Work closely with cross-functional teams in an agile environment to stay aligned with product release timelines and feature development.Participate in sprint planning and review sessions to provide insights into upcoming training requirements based on the latest features.Utilize Jira to track relevant stories and release impacts.

In-App Guidance & Training Development:Create user-friendly training materials, including tooltips, walkthroughs, knowledge articles, and other in-app guidance content.Work with team members to continuously refine and update training content to match the evolving needs of users and ensure it remains relevant with each release.Leverage in-app tools to embed interactive guidance directly within the system to help users quickly adopt new functionality.Develop and document strategy guidelines and best practices that create a consistent learning experience for users.

Continuous Improvement & Feedback Loop:Gather feedback from stakeholders and end-users regarding the effectiveness of training materials and the usability of new features.Continuously improve training content based on user feedback, new releases, and evolving best practices.Track adoption metrics and training utilization for stakeholder groups

Qualifications:

Required:

Bachelor’s degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2+ years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related fieldExtensive knowledge of CRM systems (preferably Salesforce.com) and their functionalitiesExperience with agile methodologies (Scrum, Kanban) and working in cross-functional teams.Proven experience delivering training and enablement for new software featuresAbility to grasp and explain complicated, technical subject matter to others across the business that are less connected to the situation and/or are less technically- orientedExcellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization Track record of strong writing skills producing clear, compelling and polished content with a focus on readability and engagement.

Preferred :

Experience with in-app guidance platforms (e.g., WalkMe, Pendo, etc.) and tool training applications.Experience in B2B sales environmentFamiliarity with change management principles.Salesforce.com certification, Scaled Agile Certification, or Green Belt CertificationPrior experience in the Telecommunications industryExperience with Jira for tracking user stories and requirements

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.