**The opportunity** Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. **Responsibilities** + Elicit and model business requirements; using appropriate analysis techniques, understand and describe the business needs at a level of detail that is usable by the stakeholders; ensure their structure articulates the required business dimensions (i.e. customer experience, business process, business rules, information and operations) ensuring clarity and understanding of the true business needs + Validate requirements against business objectives; ensure that the requirements or designs deliver business value and directly support the business objectives, project goals and benefits + Evaluate and support the definition of solution options; identify, explore and describe the solution options so the most appropriate decision can be made that achieves the business needs + Analyse potential value and recommend solution; through a clear understanding of the business opportunity and objectives, assess the value that can be generated from the solution options and where necessary provide a recommendation to the key stakeholders + Customer focus; determine all requirements, solution designs and business value assessments from a customer perspective + Manage business requirements; throughout the entire project lifecycle, ensuring they are appropriately baselined and owned; maintain alignment between the solution and the benefits and assess all impacts of requirement or design changes + Focus on quality; ensure all documentation and outputs are of a high quality and consistency, presented through defined templates, models and frameworks, and meet the needs of the intended audience + Transition and change; assist in the identification of the transition journey from current to target state, conducting change impact assessments supporting the change management activities/focus areas to enable successful adoption of the solutions. + Collaborative working; able to engage and work effectively with multi-cultural, multi-location teams, and work cross functionally with teams from other business areas ensuring their interests are understood and properly represented and any issues addressed; challenge and influence appropriately + Stakeholder management; maintain timely communications to project team and business stakeholders throughout the project lifecycle ensuring an unambiguous and common understanding of the requirements; proactively raise risks and issues, and ensure progress of deliverables is transparent + Understand the Operating Model and Architectures; using them to deliver the best business value for the project, working closely with the Lead Designer or allocated domain designer(s) where they exist + Project delivery support; assist in the preparation of project scope, goals and deliverables templates and support PMO in developing business cases with supporting documentation. Support the wider analyst and practitioner communities; proactively share experiences, lessons learnt and best practice **What motivates you?** + You obsess about customers, listen, engage and act for their benefit. + You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. + You thrive in teams and enjoy getting things done together. + You take ownership and build solutions, focusing on what matters. + You do what is right, work with integrity and speak up. + You share your humanity, helping us build a diverse and inclusive work environment for everyone. **What we are looking for** + University degree in any discipline + 5-10 years of solid business analyst experience, preferably with deep knowledge of Insurance Operations + Experience in project management or change management is an added advantage + Understanding of local business, key processes, and risks, with both a big picture view and on-the-ground knowledge **What can we offer you?** + A competitive salary and benefits packages. + A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. + A focus on growing your career path with us. + Flexible work policies and strong work-life balance. + Professional development and leadership opportunities. **Our commitment to you** + Values-first cultureWe lead with our Values every day and bring them to life together. + Boundless opportunityWe create opportunities to learn and grow at every stage of your career. + Continuous innovationWe invite you to help redefine the future of financial services. + Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives. + Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact. **Acerca de John Hancock y Manulife** Manulife Financial Corporation es un importante grupo internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Nuestra sede mundial se encuentra en Toronto, Canadá, y operamos como Manulife mediante nuestras oficinas de Canadá, Asia y Europa, y principalmente como John Hancock en Estados Unidos. Brindamos servicios de asesoría financiera, seguros y soluciones de gestión patrimonial y de activos para personas, grupos e instituciones. Para finales de 2022, ya contábamos con más de 40,000 empleados, más de 116,000 representantes y miles de socios de distribución que brindaban nuestros servicios a más de 34 millones de clientes. Para finales de 2022, los activos que gestionamos y administramos fueron de CAD 1.3 billones (USD 1.0 billones), incluidos los activos invertidos totales de CAD 0.4 billones (USD 0.3 billones) y los activos netos de fondos segregados de CAD 0.3 billones (USD 0.3 billones). Cotizamos en las bolsas de valores de Toronto, Nueva York y Filipinas como “MFC” y en la de Hong Kong como “945”. **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, desarrollar y retener una fuerza laboral tan diversa como los clientes a los que servimos, y para fomentar un entorno de trabajo inclusivo que abarque la fuerza de las culturas y las personas. Estamos comprometidos con el reclutamiento justo, la retención, el ascenso y la compensación, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y la lactancia), orientación sexual, características genéticas, estatus de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley aplicable. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información compartida durante el proceso de solicitud de adaptación será almacenada y utilizada de manera congruente con las leyes aplicables y las políticas de Manulife/John Hancock. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . Semana de Trabajo Comprimida Híbrido