Job Summary

Job Description

What is the Opportunity?

In this role you will get the opportunity to support the end-to-end delivery of new capabilities and enhancements to applications for our clients and our advisors at RBC Bank, across all product and service offerings.  Working as a Senior Business Analyst, responsible for all aspects of requirements delivery, planning, elicitation, analysis, documentation, and support impact both business and technology for our cross-border banking products.  

The role requires someone comfortable with deliverables on projects that could be a either waterfall (WF) or agile, depending on the need.  As a Senior Business Analyst, the role includes process mapping, UAT and PIV planning and requires someone capable of working on more than one initiative at once. The initiatives include transformational initiatives that drives both client experience improvements and operational efficiency, and also non-discretionary changes to meet new and elevated regulatory requirements.

What will you do?

Work with product, technology and functional partners to plan and run requirements gathering sessions, across Deposits, Credit Cards, Personal Loans, Certificates of Deposit, Real Estate Lending products, for different channels and services, such as Online Banking, Credit Card Rewards and digital communication deliveryWrite comprehensive requirements to support changes to IT systems and/or processes according to the project methodology.In the case of agile projects, partner closely with the Product Owner to ensure the execution team have a backlog, with stories that are consistently high quality, prioritized and sized.Where required, partner closely with Application Managers, Vendor Relationship Management, and Procurement to obtain estimates and refine technology requirements to meet business objectivesAssist in solution recommendations, including evaluation of 3rd party vendor requirements and solutionsPlan both UAT and PIV activities, with effective partnering with QE to ensure sufficient test coverage and rectify any requirements related deficienciesSupport defect triage and escalate project issues during testing phase while leading the UAT/PIV testing effort with business users, where requiredSupport Scrum Masters (Agile) / Project Managers (WF) in project status reporting for leadership, where requiredBuild and maintain a repository of reusable requirements to support future projects and knowledge sharingAct as subject matter expert on product systems and/or process, writing training documentation as requiredPartner with Process owners and procedure writing team to support the creation or update of proceduresEncourage positive team culture, fostering an environment of strong collaboration within the project team and stakeholders, following ways of working that drive toward beneficial outcomes for RBC Bank and our clients.

What do you need to succeed?

Must-have

5 years working experience as a Business Analyst and/or Business Systems Analyst on increasingly complex projectsRelevant college, university, or post-graduate degree in Business AnalysisExcellent communications skills, able to indirectly influence others, and collaborates in insightful problem solvingExperience writing requirements across both UI and back-end system changes (e.g. API specifications)Experience writing standardized requirements, including user stories, business and systems specifications, business context diagrams, business process maps, use cases and user story maps.Experience working on agile projects, or a strong understanding of the differences between agile and waterfall approachesExperience developing “To–Be” processes and documenting gaps identifiedExperience planning and writing test scenarios1 year+ experience working in financial servicesJIRA and Confluence experience

Nice-to-have

Certified Business Analysis Professional (CBAP) or Project Management Institute –Professional in Business Analysis Certification (PMI – PBA)Previous software development experiencePrevious project management experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workOpportunities to build close relationships with clients

#LI-Post

#LI-Hybrid

#TECHPJ

Job Skills

Agile Fundamentals, Analytical Thinking, API Documentation, Atlassian Confluence, Atlassian JIRA, Behavior-Driven Development (BDD), Business Data Analysis, Collaboration, Create User Stories, Data Analysis, Elicitation, Facilitation, Information Technology (IT) Projects, Lean Six Sigma (LSS), LucidChart, MURAL (Software), Process Mapping, Requirement Writing, Software Development Life Cycle (SDLC), Test Planning, User Acceptance Testing (UAT)

Additional Job Details

Address:

WATERPARK PLACE, 20 BAY ST:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-03-07

Application Deadline:

2025-03-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.