QUALIFICATIONS:

· Preferably a graduate of IT and Business-related courses or equivalent

· With at least three years' experience in business analysis

· Has strong stakeholder management skills

· Has ability to influence stakeholders and work closely with them to determine acceptable solutions

· Has effective documentation, presentation and communication skills

· Has excellent planning, organizational and time management skills

· Has good problem solving and analytical thinking skills

DUTIES AND RESPONSIBILITIES:

• Identifies and addresses operational, financial, and technological risks within the business.

• Maintains, tests, and improves business and systems operations.

• Builds and maintains relationships with key stakeholders.

• Identifies and capitalizes on improvement opportunities.

• Identifies innovative ways to increase customer satisfaction.

• Evaluates the performance of project teams to ensure that targets and deadlines are met.

• Communicates ideas and viewpoints to senior management.

• Acts as a liaison between business and IT groups.

• Designs and documents new system features.

• Creates monthly performance reports.