We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

 

About the team

 

Coles 360 is all about connections. It’s how we connect with customers at every turn of their lives. It’s how we use the power of Coles’ shopper data to maximise that connection. It’s how we partner at levels to drive more meaningful campaigns and measure the impact they create. Coles 360 combines the power of customer connections, media connections and partner connections to offer brands a one-stop media solution.

 

About the role

 

 

Drive Transformation & Optimise Sales Processes in a High-Impact Role!

We’re looking for a Senior Business Analyst to join the Coles 360 Transformation Team, where you’ll play a critical role in optimising sales, revenue reporting, CRM, and invoicing workflows. 

Sitting at the intersection of business, technology, and finance, this role is ideal for a commercially minded problem-solver who thrives in complexity and ambiguity, is proactive in finding solutions, and can deep dive into challenges to drive meaningful change.

This permanent role is based in Melbourne, but we’re open to Sydney candidates willing to travel fortnightly. Applications close Monday 24th February. 

 

 

Why Apply?

 

 

• Implement best-in-class sales reporting, revenue forecasting, and invoicing frameworks.
• Learn from top-tier digital and tech teams, gaining expertise in Salesforce and Power BI.
• Directly contribute to unlocking sales potential by improving sales processes and enhancing campaign management.
• Work with a team that’s focused on driving meaningful commercial impact, optimising automation, and improving data accuracy.

 

 

 
What you’ll be doing

 

 

•    Identifying inefficiencies, streamlining CRM sales processes, reducing manual touchpoints, and enhancing automation.
•    Working closely with Salesforce and Power BI teams to improve forecasting, revenue tracking, data accuracy and reporting structures.
•    Collaborating with sales, finance, tech, and digital teams to define and deliver best-in-class solutions.
•    Running structured meetings, document requirements, end-to-end workflows, and drive execution at pace.
•    Translating business challenges into technical requirements, working with CRM, tech teams and reporting specialists to deliver optimisations aligned with commercial growth.

 

 

 

What you bring

 

 

 

You bring a background in consulting, sales operations, CRM optimisation, revenue reporting, or digital transformation, and you’re passionate about solving complex business challenges.

 

 

 

You’ll also need

 

 

• Proven experience optimising CRM systems, invoicing and revenue reporting, preferably hands-on experience with Salesforce &/or Power BI 
• Ability to connect business strategy with technical execution, prioritising high-impact initiatives.
• Comfortable working in ambiguity, identifying challenges, and driving solutions.
• Strong ability to engage with diverse teams, from sales and finance to tech and digital.

 

 

Apply now and be part of a team that’s shaping the future of sales processes at Coles 360!

 

#LI-MAR

 

 

What’s in it for you?

 

Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it. Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in. Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings. Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers. Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training. Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family. Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

 

About the recruitment process

 

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

 

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

 

Job ID: 145603

 

Employment Type: Full time