Senior Business Analyst D365 CE Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. **Job Description** **Title:** Senior Business Analyst D365 CE **Locations:** Jersey City, NJ. / Chicago IL. / Atlanta GA. **Employment Type:** Full-Time **About the Role:** We are seeking a highly experienced **Senior Business Analyst** with a strong background in **Microsoft Dynamics 365 CRM Customer Engagement (D365 CE)** . This role is perfect for someone with expertise in the **Banking and Financial Services domain** and a deep understanding of D365 Sales, Service, Dataverse, and Power Apps. If you have a knack for gathering and analyzing business requirements and working closely with both business and technical stakeholders, we encourage you to apply. **Key Responsibilities:** + Lead requirement gathering and analysis sessions, conducting workshops with business and technical stakeholders to define and design solutions. + Drive the review and approval of requirements, ensuring alignment across all stakeholders. + Map integration patterns to functional usage, providing subject matter expertise in **integration architecture** . + Manage **MS Dynamics CRM** and **third-party integration** using tools such as **Mulesoft** , **REST APIs** , **ODATA** , **Web APIs** , and **SSIS packages** . + Oversee **data migration, analysis, and harmonization** using out-of-the-box tools and third-party solutions, preferably **Azure Data Factory** . + Customize and configure CRM workflows, plugins, forms, and administrative features. + Write detailed **user stories** , conduct grooming sessions, and perform story walkthroughs with stakeholders. + Prepare use case diagrams, UMLs, sequence diagrams, and process flows using **Visio** . + Work closely with Product Owners to analyze change requests, conducting impact assessments on existing business flows. + Support sprint planning, backlog refinement, and story grooming activities. + Assist in system integration, user acceptance testing, and ensure application-level testing is completed successfully. **Qualifications:** + **8-12 years of experience** in **MS Dynamics 365 CRM Customer Engagement** with a focus on **Banking and Financial Services** . + In-depth knowledge of **D365 Sales, Service, Dataverse, and Power Apps** . + Experience in **CRM & third-party integration** , with strong understanding of **APIs** , **Mulesoft** , and **data migration** techniques. + Expertise in **data analysis, validation** , and using middleware for data migration. + Ability to write and manage detailed **user stories** and **integration backlogs** . + Strong understanding of **Workflows** , **Plugins** , **Form Customization** , and **CRM Administration** . + Proven ability to lead **workshops** , engage stakeholders, and deliver **business requirements** . + Excellent communication skills with proficiency in **English** (spoken and written). **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as 401(k) and Employee Share Ownership Plan + Paid time off and paid holidays + Paid parental leave + Family building benefits like adoption assistance, surrogacy, and cryopreservation + Social well-being benefits like subsidized back-up child/elder care and tutoring + Mentoring, coaching and learning programs + Employee Resource Groups + Disaster Relief **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Ref. code: 72628 Posted on: Sep 11, 2024 Experience Level: Experienced Professionals Contract Type: Permanent Location: New York, US Brand: Capgemini Professional Community: Software Engineering Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.