Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Job Track Description:** + Requires formal education and relevant expertise in a professional, sales, or technical area. + Performs technical-based activities. + Contributes to and manages projects. + Uses deductive reasoning to solve problems and make recommendations. + Interfaces with and influences key stakeholders. + Leverages previous knowledge and expertise to achieve results. + Ability to complete work self-guided. + College or university degree required. **General Profile** + Requires knowledge and experience in field. + Uses best practices and knowledge of business to improve products or services. + Solves complex problems and takes a new and actionable perspective on existing procedures. + Self-starter, requiring minimal guidance. + Acts as a resource for colleagues with less experience. **Functional Knowledge** + Requires conceptual expertise of theories, practices, and procedures. **Business Expertise** + Has knowledge of best practices and team integration. + Is aware of the competition and what differentiates them. **Impact** + Impacts a range of customer, operational, project or service activities. + Works within broad guidelines and policies. **Leadership** + Acts as a resource for colleagues with less experience. + May guide small projects with manageable risks and resource requirements. **Problem Solving** + Solves complex problems. + Takes a new perspective on existing solutions. + Exercises judgment based on review of multiple information sources. **Interpersonal Skills** + Clearly explains difficult or sensitive information. + Works to build consensus within a team. **Responsibility Statements** + Facilitates working sessions between customers and IT teams to define business requirements. + Collects complex, high-tier data from customers relating to systems and reports issues impacting service delivery. + Writes detailed business functional requirements documents. + Compiles cost assessment data for projects for supplier and vendor integration. + Recommends requirement changes or improvements. + Conducts advanced analysis on operations reports for Service Level and Operating Metrics data and trends. + Develops recommendations for change. + Considered a business resident expert for operating processes, user-based systems and governing policies and regulations. + Mentors less experienced peers. + Performs other duties as assigned. + Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._