SENIOR BUSINESS ANALYST MOEX GENERAL DEPARTMENT MONEY EXPRESS Our Company At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations. Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you. A Brief Overview: The Senior Business Analyst designs, develops, and automates accurate reports and dashboards for decision making, strategy setting and business performance monitoring at Money Express, a subsidiary of FirstBank Puerto Rico. M onitor s financial budgets, identifies opportunities, and implement s initiatives to optimize income and expenses. S upport s management in business reviews, performance monitoring, and prepare s presentations on analyses, results, and strategies. What you’ll do + · Design and implement advanced methods for gathering, reviewing, and analyzing data requirements. Create and automate reports and dashboards for proactive decision making, strategy setting, process improvement, evaluation of business performance and monitoring of results. Define data needs in collaboration with management and translate them into value-added and improved reports and analysis. + · Monitor the financial budget, identify opportunities and implement initiatives to optimize income and expense lines. + · Perform in-depth analysis of business performance and support management in the business reviews and monitoring of the branch network. + · Prepare presentations and documents to summarize business analyses, results, strategies, among others. Present and explain findings to management teams. + · Identify and implement initiatives aimed at improving operational efficiencies and support management in the evaluation of projects and initiatives payback (ROI). + · Monitor alternate channels results, identify opportunities to improve their performance and coordinate changes with relevant support units. + · Assist management in developing and recording the budget for origination volumes and income and expense lines. + · Support the branch network in the investigation and resolution of operational related issues in collaboration with centralized support units. Other Responsibilities + · Serve as liaison on key business and technology projects. + · Run special projects requested by management. + · Analyze product pricing and business profitability to identify and recommend changes and actions for improvement. + · Support management with the review and improvement of incentive programs. + · Analyze and prepare data used on regulatory reports. + · Support other business and operating units with respect to data, systems and operations. What You’ll Need: Bachelor’s Degree in Accounting, Finance or Business Administration. Two or more years of financial and Business analysis experience in the financial services industry. Consumer Loan Business experience preferred. Competencies: + · Anticipate and provide service excellence to both internal and external customers. + · Establish, sustain, and foster both internal and professional contacts to build, enhance and connect to FirstBank services. + · Analytical/data mining applications knowledge. + · Excellent verbal and written communication skills in English and Spanish + · Consumer Loan Business experience preferred. + · Knowledge in the use of SAS, SQL, Power BI or MicroStrategy preferred. + · Deliver clear, effective communication and take responsibility for understanding others. + · Strong quantitative, analytical and critical thinking skills. + · Identify problems and conduct appropriate analysis involving others to search for the best solution. + · Take initiative and assume personal accountability for goals, outcomes, and deadlines. + · Experience in the use of MS Office (Word, Excel, and PowerPoint) First Bank Puerto Rico is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.