Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.  

Essential Job Responsibilities/Expectations

1. Job responsibilities include those listed in competencies document

2. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians,

and co-workers in accordance with our Service Excellence Standards and Core Values.

3. Mentors and helps develop business analyst.

4. Has an ongoing plan for process improvement and makes assignments to business analyst.

5. Develops and maintains applications and databases by evaluating customer needs, analyzing

requirements; developing systems.

6. Enhances staff accomplishments and competence by planning delivery of solutions; answering technical

and procedural questions for less experienced team members.

7. Applies Lean methodology to teach improved processes while mentoring team members.

8. Identifies requirements by establishing personal rapport with potential and actual clients and with other

persons in a position to understand service requirements.

9. Arranges project requirements in programming sequence by analyzing requirements; preparing a work

flow chart and diagram using knowledge of computer capabilities, subject matter, and logic.

10. Confirms program operation by conducting tests and modifying program as necessary.

11. Provides reference for use of software by writing and maintaining user documentation; maintaining a help

line for end users.

12. Maintains computer systems and user guidelines by writing and updating user manuals for all end users.

13. Maintains professional and technical knowledge by attending educational workshops; reviewing

professional publications; establishing personal networks; participating in professional societies.

14. Contributes to team effort by accomplishing related results as needed.

15. Works with the Director in the research and development of new software to improve the daily operations

and workflow of the department.

Job Requirements

Qualifications/Training:

· Minimum 2 years’ experience in call center environment or scheduling

· Previous management experience

· Experience in call center management, problem solving and performance improvement

· Basic knowledge of Windows based computers Microsoft Office 97 (or higher) Suite, Outlook

· Written and Oral communication skills with persons of all ages and diverse backgrounds

Licenses/Certifications/Registrations/Education:

· Minimum of a Bachelor’s degree in Business, Marketing, or a related field from an accredited school