Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

Let's talk about the Job

ResMed changes lives by developing, manufacturing and distributing innovative medical devices and cloud-based software solution to better diagnose, treat, and manage sleep-disordered breathing, COPD, and other key chronic diseases. As part of our ongoing digital transformation, the ResMed Supply Chain is evolving to enhance efficiency, effectiveness and increase capacity.  

The Senior Business Analyst role will drive strategic transformation initiatives within our Global Technology Solutions (GTS) team to enable business solutions across the ResMed Supply Chain. This pivotal role acts as bridge between business stakeholders, technology teams, and external partners, orchestrating the delivery of innovative solutions that enhance our end-to-end Supply Chain capabilities.  

Combining Supply Chain domain with advanced business analysis skills, the Senior Business Analyst will identify, evaluate, and implement technology solutions that drive strategic and operational change. The Senior Business Analyst will collaborate and deliver on critical initiatives across our global supply chain network, including: 

Standardization of manufacturing and supply chain processes across regions and product lines 

Automation of manual processes through emerging technologies 

Integration of advanced analytics 

This role requires a strategic mindset to align technology investments with business objectives, strong leadership skills to guide cross-functional discussions, and the technical acumen to evaluate complex system integrations. You will thrive in a dynamic, high-growth environment and empowered to excel, take informed risks, and drive ingenuity across the enterprise. 

Let’s talk about Responsibilities 

Partner with key business stakeholders across the Supply Chain unit, engaging in ideation discussions to define business problems and use cases. Serve as a thought leader for technical business processes, promoting increased efficiency and productivity. 

Participate in the development of the domain technology strategy and detailed discovery analysis, evaluating and driving technology recommendations that address defined business problems and best support the objectives of the business unit. 

Engage with stakeholders and end users to research, identify, develop and document requirements.  

In collaboration with GTS Service Designers and Architects, facilitate ideation & solution design workshops. 

Define and document current & future state business processes. Be responsible for gathering and documenting the business requirements, functional specification, non-functional requirements (i.e. data privacy, information security, audit and compliance) and design constraints pertaining to the development of the solution. 

Elaborate well-documented user stories, demonstrating good linkage to requirements and splitting epics into user stories. 

Identify potential risks associated with technology and operational change and develop mitigation strategies to address them. 

Work collaboratively with stakeholders and technical delivery team to ensure the right solution has been implemented, and the solution has been implemented right. 

Ensure full requirements traceability with documented evidence for each release. 

Be responsible for the delivery of relevant business application roadmaps ensuring business value realization and alignment to the target state application and platforms architecture, security and privacy requirements.  

Perform application and software assessments, participate in RFPs with business stakeholders and provide recommendations for Supply Chain technology investments. 

Prepare and present proposals to GTS and Supply Chain leadership. 

Understand the concepts of standardisation and reusability of design components in a way to maximise their value across different regions, capabilities and teams.   

Champion the growth of the department culture. Create safety and trust within the team, learn from failures, and celebrate diversity of thought. 

Maintain a detailed understanding of Supply Chain technology trends to identify future opportunities that align with the overall Supply Chain and ResMed strategy. 

Let’s talk about Qualifications and Experience  

Required

Bachelor degree in Computer Science, Information Technology or equivalent. 

Minimum 5 years delivery experience of medium to large and complex technology application implementation across business process analysis, requirements analysis and solution design. 

Proficient domain knowledge in Manufacturing and Supply Chain processes. 

Consistently strives to achieve personal and team business objectives are achieved, utilising effective interpersonal styles and methods. 

Strong influencing and decision-making skills, with the ability to work effectively with stakeholders at all levels from both business and technology domains 

Demonstrates strong commercial understanding and acumen. 

Able to grasp and adapt to/embrace new industry trends that can lead to new business opportunities and system innovations. 

Proactive in keeping self and team updated on the latest industry offerings, best practice and ways of working.  

Excellent and effective verbal and written communication skills, with the ability to tailor messages to the targeted audience.  

Highly self-motivated with demonstrated ability to take initiative and ownership. 

Strong skill set in business process mapping and workshop facilitation. 

Ability to facilitate the identification and documentation of business process requirements. 

Experience with user story decomposition, mapping and documentation. 

Proven experience working in an Agile environment and management tools such as Jira and Confluence. 

Proficiency in solving unique and complex problems that have a broad impact on the business.  

Preferred

Knowledge of relevant technologies and tools used in the Supply Chain and Manufacturing domains, such as ERP systems, Manufacturing Execution Systems and data analytics platforms. 

Experience working with Supply Chain and Manufacturing related applications.   

Demonstrated success in working within extensive, multi-layered organizations, excelling in cross-functional and complex environments. 

Vendor management experience. 

Experience working with solution integration partners. 

Sound knowledge of business process performance metrics and reporting. 

Familiar with the use of BPMN. 

Familiar and use of the APQC framework and SCOR model. 

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.