GC Manila Office, Philippines
26 days ago
Senior Business Intelligence Analyst (Ops Excellence)

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

The Senior Business Intelligence Analyst provides support for the global Shared Services partners including process directors, managers and team leads of all supported departments and specializes in leading and designing metrics and reporting, statistical analysis and process improvement projects while performing as a dedicated resource for complex processes. The Senior Business Intelligence Analyst must have skills in project management, Lean Six Sigma, automation, process optimization and simplification, Kaizen events design and leadership; and must be comfortable being self-driven to use methodologies to find opportunities and projects and addressing these with senior leadership by influencing and educating their decision making. This role is also a subject matter expert on the assigned process and coaches others, including team members, on best practices to solve problems creatively and within standards.

Usually majored or advance studies in Industrial Engineering, Systems Engineering or Business Administration, with at least 3-4 years of working experience in related fields. Individuals within the Business Analyst (BA) job family work closely with customers, other business analysts, to turn data into critical information and knowledge that can be used to make sound business decisions.

Major Responsibilities:

A. BUSINESS INTELLIGENCE:

Design & maintain performance dashboards and scorecards PowerBI, Excel, and other BI tools/systems

Create databases and queries in SQL for KPI results and analysis

Develop and design performance indicators and tracking

Design & maintain performance visual management tools

Extensive use of O365 Teams and SharePoint and its capabilities

Advanced statistical data analysis

Create and maintain process documentation

Facilitate workshops to identify opportunities

Adhere to global standards from IT, Finance, Data Management and any other

B. BUSINESS ACUMEN:

SME for assigned business processes

Direct support for process directors to deliver performance management by using dashboards, KPIs, performance measurements, statistical analysis and improvement projects

Support process mapping initiatives and needs

Broad understanding of end-to-end processes

General understanding of global WV operations

Dotted line to process director

Continuously meet with global FOs and ROs to understand needs and support questions and improvements

C. CONTINUOUS IMPROVEMENT:

Research and analyse quality standards for Six Sigma improvement projects

Collaborate on global improvement initiatives

Implement best practices

Lead and coach Lean Six Sigma projects

Facilitate Kaizen process improvement and process design events

Submit process change requests to governance groups and present for approval

D. COACHING AND MENTORING:

Coach and mentor others in their development path related to BI

Coach junior team members in best practices to better and more accurate internal processes

Coach directors and above in process improvement methodologies

Coach others in best practices for data management, visualization, analysis and story telling

QUALIFICATIONS:

3-5 years’ experience developing & supporting business intelligence tools and systems

Experience implementing processes and systems, especially Power BI

Advanced PowerBI and PowerQuery

Advanced statistical analysis through languages like R, M, DAX, Python or other

SQL code development and database maintenance

Data modelling in Power BI/Tableau

Good-to-have:

Shared Services and Supply Chain metric/KPI development

Advanced Microsoft O365 (Outlook, Teams, SharePoint, Excel, Word)

Bachelors’ degree in Industrial Engineering, Systems Engineering or other similar field.

Lean Six Sigma Green Belt certification

Project Management Fundamentals certification

Applicant Types Accepted:

Local Applicants Only
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