Company Description

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Allergan Aesthetics | An AbbVie Company

Job Description

Reporting to Sales Force Effectiveness Manager, Sr. Business Intelligence & CRM Specialist will support Sales Force Effectiveness Manager to drive high performance of in-field teams to support the organizational growth.  This  role  will  provide  market  intelligence  services  designed  from  commercial  team  and  business excellence  programs  to  support  Management  &  commercial  team’s  requests.  This  role  will  also  support customer  management  system  (Veeva),  sales  system  and  to enable  the  sales  force  CRM  implementation effectiveness.

 

Responsible for the development & implementation of sales force effectiveness programs that optimize the performance of Taiwan & Hong Kong Sales Teams, facilitating the achievement of country sales-force productivity targets. Responsible for ensuring the effective delivery of the following:

1. Support Sr. SFE Manager on the end-to-end sales force planning process including:

- Target setting upload to the system

- Manage incentive calculation and upload to system for analysis; Provide relative SFE report to sales team and update dashboard; Provide relative SFE/Veeva training and orientation for new hire sales reps.

2. Business Intelligence

- Daily management of external data from distributors. Work with external agency to develop PBI
dashboards to support cross-functional team.
- Support the Brand teams via internal sales and CRM data by providing insight to identify area of
opportunities, tracking the brand KPI and facilitate action planning. Provide daily, monthly and
quarterly in-market sales report/tailor made report based on business priorities.

3. CRM Management 

- Veeva CRM Database management: As a champion of Veeva CRM system, work with global data
team to manage the Veeva database in a practical way and support international team have clear
visibility to essential data.
- Sales database management: Manage sales data from distributor. Work with external agency to
develop essential PBI dashboards to support commercial team’s needs.
- Harmonize data from Veeva and distributor system to set a strong foundation of data analysis.
- Work with Business Technology Solution team  and Area/International team for CRM project

Qualifications

Education Experience/Qualification:

-University degree in business, economic, accounting or engineering
-At least 3 years of solid experience in SFE or business/ commercial excellence, familiar with sales system and data management
-Knowledge on Veeva CRM, Sales Force Excellence planning tools and systems
-Experience in pharma or medical device is a plus

Essential Skills & Abilities Required:

- Strong numeric analytical skills, familiar with excel tools & Power BI
- Familiar with database management
- Proficient in verbal and written communication (English)

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html