**Overview** Work for a first-class institution that is innovative, multi-dimensional, and dynamic by joining AIR as a **Senior Business Process Analyst** . We hire talented and forward-thinking professionals to build our cross-functional teams and support our clients in solving complex problems. Our people—problem-solvers, changemakers, and creative thinkers—are experts in their craft who rise to meet today’s challenges. The Senior Business Process Analyst will play an integral role in delivering on some of the most meaningful projects in communities across the United States and the world. You’ll collaborate with our teams of motivated and passionate visionaries, where your input will be valued and your contributions vital to our success. We value the experiences of every member of our institution, from entry level to executive. As part of our collaborative, learning-oriented team, you’ll be encouraged to grow in your career, develop additional skills, and progress professionally. AIR’s Information Technology (IT) team is seeking aSenior Business Process Analystfocused on IT Service Desk process improvements. This will be a hybrid role bridging IT support and business process optimization. The Information Technology team provides a secure technology environment that allows AIR to become more efficient (quantity) and effective(quality). This position reports to the Business Process Architect. You will work with a dynamic team and have opportunities to pursue mutual, long-term career development goals. If you are excited to be part of a dynamic team and want to roll up your sleeves, this role is for you. Candidates hired for the position may work remotely within the United States (U.S.) or from one of ourU.S. office locations. (https://www.air.org/locations#headquarters) This does not include U.S. territories. **About AIR:** Established in 1946, with headquarters in Arlington, Virginia, AIR is a nonpartisan, not-for-profit institution that conducts behavioral and social science research and delivers technical assistance to solve some of the most urgent challenges in the U.S. and around the world. We advance evidence in the areas of education, health, the workforce, human services, and international development to create a better, more equitable world. AIR’s commitment to diversity goes beyond legal compliance to its full integration in our strategy, operations, and work environment. At AIR, we define diversity broadly, considering everyone’s unique life and community experiences.We believe that embracing diverse perspectives, abilities/disabilities, racial/ethnic and cultural backgrounds, styles, ages, genders, gender identities and expressions, education backgrounds, and life stories drives innovation and employee engagement. Learn more about AIR's Diversity, Equity, and Inclusion Strategy and hear from our staff byclicking here (https://www.air.org/our-commitment-diversity-equity-and-inclusion) . **Responsibilities** Essential job functions include but are not limited to- + Collaborate with the Technical Support Services Managers to understand current processes and manage IT help desk process improvement projects from initiation to completion. + Work in conjunction with the Technical Support Services team members to experience the daily operational practices in providing IT support to our institution. + Provide training and support to IT Technical Support Services staff on new processes and tools. + Continuously evaluate and refine help desk processes to ensure ongoing improvement and alignment with organizational goals. + Manage multiple process improvements, and projects of various sizes utilizing a standard project management methodology. + Monitor project progress, identify potential risks and issues, and implement mitigation strategies. + Ensure projects are completed on time, within budget, and to the defined project quality standards. + Manage client and stakeholder expectations via status reports, meetings, and formal and ad hoc communications. + Duties, responsibilities, and activities may change, or new ones may be assigned at any time based on business needs. **Qualifications** **Education, Knowledge, and Experience:** + Master’s Degree in MIS, Business Management, or a related field with a minimum of 5 years of project management experience **or** a Bachelor's degree in the above fields with a minimum of 7 years of project management experience. + Prior experience leading or managing an IT Helpdesk or IT Service Desk. + Knowledge of contemporary information technologies and cloud-based services. + Project management certification (PMP, CAPM) is desired but not required. + Business analysis and structured systems analysis certifications are a plus but not required. **Skills:** + Effective communicator with demonstrated ability to communicate with and understand the needs of both technical and non-technical internal and external clients. + Ability to effectively collaborate in a virtual, cross-functional diverse team environment. + Demonstrated ability to work well independently, and collaboratively as needed. + Adept in a fast-paced environment to manage multiple concurrent deliveries. + Demonstrated analytical, critical thinking, and problem-solving skills with a focus on details and high quality. + Strong business acumen, consultative, communication, organizational, leadership, and collaboration skills. + Experienced in change management across all levels of stakeholders. + Proficient in utilizing standard Microsoft 365 tools, including OneDrive, SharePoint, Excel, Word, and Adobe Acrobat Pro. **Disclosures:** Applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position. Depending on project work, qualified candidates may need to meet certain residency requirements. All qualified applicants will receive consideration for employment without discrimination on the basis of age, race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability. AIR adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo reference and background checks. AIR’s Total Rewards Program , is designed to reward our staff competitively and motivate them to achieve our critical mission. This position offers an anticipated annual salary of $136,500 to $141,500. Salary offers are made based on internal equity within the institution and external equity with competitive markets. Please note this is the annual salary range for candidates that are based in the United States. AIR maintains adrug-free work environment (https://www.air.org/sites/default/files/2023-05/Workplace-Drug-Policy-2023.pdf) . **Fraudulent Job Scams Warning & Disclaimer:** AIR is aware of individuals falsely presenting themselves as AIR representatives.Fraudulent job scams seek to extract sensitive information or money from victims. To protect yourself, please be aware that AIR recruitment will only email you from an “@air.org” domain. Please take extra caution while examining the email address, for example jdoe **@air.org** is correct and jdoe **@aircareers.org** is not a legitimate AIR email address **.** If you are unsure of the legitimacy of a communication you have received, please reach outto recruitment@air.org . If you see a job scam, or lose money to one, report it to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov . You can also report it to your state attorney general . Find out more about how to avoid scams at ftc.gov/scams . \#LI-MP1 #LI-Remote Submit an interest application (https://jobs-airdc.icims.com/jobs/13181/senior-business-process-analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=1374627785) **Please note, each section of the application is required in order for you to be considered for this opportunity. If you do not complete the required screening questions, or if you close your browser before completing each section of the application, your application will not be submitted for this position.** **American Institutes for Research is an equal employment opportunity/affirmative action employer committed to excellence through diversity. Minorities, women, individuals with disabilities and veterans are encouraged to apply.** **American Institutes for Research’s commitment to Diversity goes beyond legal compliance to its full integration in our strategy, operations and work environment. Diversity is valued and Inclusion is reflected in all efforts to recruit, develop, and engage the diverse staff needed to accomplish our mission.** **ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to Taliba Boone at** **tboone@air.org** **or call 202.403.5000.** **Job Location** _US-DC | US-VA-Arlington_ **Job ID** _13181_ **Job Location** _United States_ **Category** _Information Technology/Software_