Senior Business Process Analyst Job Category: Business Operations Location: US - Connecticut - Remote | US - Massachusetts - Remote | US - Massachusetts - Waltham | US - New Hampshire - Remote | US - Rhode Island - Remote + ShareCopying... **Meet Our Team:** Join Pega's dynamic Consulting organization that's revolutionizing how the world's leading organizations build software. Our collaborative environment thrives on innovation, agility, and high performance, where your expertise will directly contribute to transforming how organizations operate in the digital age. **Picture Yourself at Pega:** This person will work heavily with Projector (Professional Services Automation software) and spearhead system administration, drive analytical decisions and ensure peak performance and reliability across our systems and business operations. You’ll have the opportunity to work in an environment that values both technical excellence and innovative thinking, allowing you engage with cross functional stakeholders in our Consulting business. **What You'll Do at Pega:** + Spearhead system administration and management, ensuring peak performance and reliability + Configure and customize workflows, user permissions, and integrations to meet organizational needs + Develop and maintain comprehensive reporting systems and analytics dashboards + Provide expert-level user support and training, creating detailed documentation and guides + Drive Business Partnership Initiatives + Cultivate strong relationships across global departments to advocate for field needs + Collaborate with Consulting leadership to enhance user adoption and process improvements + Lead special projects with the Operations team to drive organizational excellence **Who You Are:** + A strategic thinker who balances long-term vision with day-to-day operational excellence + A skilled communicator capable of engaging with both technical teams and senior leadership + A resilient problem-solver who thrives in dynamic environments + An analytical mind with a passion for process optimization and system enhancement + A collaborative team player who builds strong relationships across global teams **What You've Accomplished:** + 3+ years of proven experience as a business process, systems or operational analyst + Demonstrated expertise in Professional Service Automation tools (Projector, OpenAir, or similar platforms) + Strong track record in program and project management + Proven ability in business process documentation and optimization + Experience in data analysis and maintaining data integrity + Proficiency in Microsoft Office, especially Excel and PowerPoint **Pega Offers You:** + Opportunity to work with leading-edge AI technology recognized by both Gartner and Forrester as industry-leading + Continuous learning opportunities in emerging technologies like Gen AI, intelligent automation, and low-code development + Dynamic, innovative and inclusive environment where you can shape the future of enterprise software + Competitive global benefits including performance-based compensation, equity participation, and comprehensive benefits Job ID: 21615 It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law. https://www.pega.com/about/careers/equal-employment-opportunity