Join Pega's dynamic Consulting organization that's revolutionizing how the world's leading organizations build software. Our collaborative environment thrives on innovation, agility, and high performance, where your expertise will directly contribute to transforming how organizations operate in the digital age.
Picture Yourself at Pega:This person will work heavily with Projector (Professional Services Automation software) and spearhead system administration, drive analytical decisions and ensure peak performance and reliability across our systems and business operations. You’ll have the opportunity to work in an environment that values both technical excellence and innovative thinking, allowing you engage with cross functional stakeholders in our Consulting business.
What You'll Do at Pega: Spearhead system administration and management, ensuring peak performance and reliabilityConfigure and customize workflows, user permissions, and integrations to meet organizational needsDevelop and maintain comprehensive reporting systems and analytics dashboardsProvide expert-level user support and training, creating detailed documentation and guidesDrive Business Partnership Initiatives Cultivate strong relationships across global departments to advocate for field needsCollaborate with Consulting leadership to enhance user adoption and process improvementsLead special projects with the Operations team to drive organizational excellenceWho You Are: A strategic thinker who balances long-term vision with day-to-day operational excellenceA skilled communicator capable of engaging with both technical teams and senior leadershipA resilient problem-solver who thrives in dynamic environmentsAn analytical mind with a passion for process optimization and system enhancementA collaborative team player who builds strong relationships across global teamsWhat You've Accomplished: 3+ years of proven experience as a business process, systems or operational analystDemonstrated expertise in Professional Service Automation tools (Projector, OpenAir, or similar platforms)Strong track record in program and project managementProven ability in business process documentation and optimizationExperience in data analysis and maintaining data integrityProficiency in Microsoft Office, especially Excel and PowerPointPega Offers You: Opportunity to work with leading-edge AI technology recognized by both Gartner and Forrester as industry-leadingContinuous learning opportunities in emerging technologies like Gen AI, intelligent automation, and low-code developmentDynamic, innovative and inclusive environment where you can shape the future of enterprise softwareCompetitive global benefits including performance-based compensation, equity participation, and comprehensive benefits Job ID: 21615