Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About Finance Business Product Management Organization:

The Finance Business Product Management Organization is transforming the way business outcomes are achieved by leveraging scale, agility, and efficiency in ServiceNow’s internal landscape. As the world around us evolves, so do we. We are redefining leadership with a product mindset, embracing cutting-edge digitization and AI initiatives to position Finance as a competitive differentiator for ServiceNow. Our focus is on delivering seamless next-generation workflows that emphasize operational rigor, enabling us to scale across the enterprise and accelerate ServiceNow’s journey to becoming the defining enterprise software company of the 21st century.

Summary:
The Senior Manager, Global Finance Product is a critical role responsible for developing and maintaining the product roadmap for Integrated Risk across the enterprise. The perfect candidate is bold, curious, results-oriented, and highly adept at building bridges. A highly-matrixed environment is where you thrive, and you get things done by breaking down silos and collaborating across boundaries. You are willing to dive deep into complex problems and possess the influencing skills to bring teams together and deliver the right solutions. You will be responsible for building a multifacted roadmap across the enterprise serving the business strategy across finance, legal, procurement and other cross functional stakeholders. 

You will execute a governance framework across a complex landscape of stakeholders and critical business functions including audit, soc, ethics and compliance, cyber security, cloud security, vendor risk and others. You will play a pivotal role in defining the direction and success of the internal adoption, usage and leverage of IRM to support company success . Ensure the delivery of exceptional value to key stakeholders through strategic leadership and effective alignment of work with strategic priorities, with flawless execution in the following areas:

• Lead the development and execution of the internal IRM product strategy, ensuring alignment with business goals and customer needs.

• Collaborate with stakeholders to define product requirements, prioritize features, and create a product roadmap.

• Lead governance, communication and facilitate collaboration across stakeholders at all level to ensure transparent execution of the roadmap.

• Partner closely with the Program Management, Change Management, Finance stakeholders and Digital Technology (DT) teams to drive product strategy and vision, business requirements, product planning, roadmap and prioritization, and product marketing.

• Serve as the champion of the business, translating business strategy into business case, value definition, and initial requirements for new products and enhancements.

• Identify and reconcile roadmap dependencies and prioritize opportunities to align and co-develop solutions in partnership with technology, engineering, and UX teams.

• Engage in all product development activities, including but not limited to product planning, requirements refinement, tradeoff decisions, development of test plans and success criteria, and all agile ceremonies.

• Support program management, change management, and internal go-to-market on product marketing strategy, change management plan, and any enablement and adoption activities (e.g., knowledge article, FAQ for Finance case management).

• Apply product principles and design thinking to automate processes, innovate on the ServiceNow platform and deliver a simplified and highly-integrated employee experience.

• Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences.

• Provide thought leadership on how to enhance product maturity across an organization and support internal training and change management activities.

QualificationsExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Domain experience preferred in one more more: SOC, Internal Audit, Cyber Security, Security, Vendor Risk, Business Continuity, Ethics policies and compliance.An experienced product manager adept at working cross-functionally via the four-in-the-box (4ITB) model to build seamless, end-to-end experiences that deliver value.A strategic thinker with a high degree of detail orientation who is capable of defining and driving meaningful outcomes that improve satisfaction, deliver key results and elevate adoption/usage.A problem solver who is excellent at defining the problem, ensuring it is the right problem to solve and then working relentlessly to solve it holistically. Communicate complex problems into easily understood requirements and provide solutionsCollaborative with the ability to motivate teams, drive engagement, synthesize various opinions/inputs and influence/inspire alignmentYou have a strong history of shipping products that users love with demonstrable successYou can take in evidence, integrate information from multiple sources, derive meaning from it, and make critical decisions in a fast-paced environmentYou have strong technical knowledge and the ability to work closely with world-class engineering partners to devise strategies, solve for complex system interdependencies, and build performant and scalable solutions to serve customer-facing applications.Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in slides; comfortable in business as well as technical discussionsInnovative – always exploring the art of the possible and dreaming big.· Proven experience as a Product Manager, preferably in the risk management or financial services industry.Strong understanding of integrated risk management principles and best practices.Excellent analytical, problem-solving, and decision-making skills.Ability to work effectively in a fast-paced, dynamic environment with multiple priorities.Strong communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.

Preferred Skills:

· Experience with ServiceNow Integrated Risk Management (IRM) or similar platforms.

· Familiarity with AI and machine learning technologies and their application in risk management.

· Certification in risk management (e.g., CRISC, CISM, or similar) is a plus.

 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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