Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
What you’ll do
Responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis
Answer customer calls and emails providing prompt issue resolution
Manage outbound calls to gain information and/or follow up to resolve customer issues
Contribute to positive metrics: First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc.
Manage client dialog while documenting details of client interaction in Salesforce
What experience you need
Minimum 1 year of customer service experience
Proficiency with Google Suite and Microsoft Office (Word and Excel)
Detailed oriented with an ability to multi-task in a fast paced environment
Exhibit strong organizational, problem-solving, and analytical skills
Excellent listening, verbal, and written communication skills
Strong interpersonal skills and professional attitude
Regular attendance is an essential function of the job
What could set you apart
3 years of experience in a B2B customer support environment
Skilled at effectively assessing customer audience and adjusting style and tone to match the customer
Proficiency in Salesforce Service
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
USA-Atlanta-One-Atlantic-CenterFunction:
Function - Customer ServiceSchedule:
Full time