Job Summary

Job Description

What is the opportunity?

RBC’s Investor and Treasury Services is looking for a Senior Business Solutions Specialist with Analysis and/or Production Support experience to join the Shareholder Services department as the first line of support of their Unitrax record keeping application. The Shareholder Services Support group is responsible for maintaining the records for investors of various investment companies that offer investments such as Pooled Funds, link Notes, Hedge Funds, Asset Allocation and Mutual Funds.  Along with maintaining records, reporting is provided to unit-holders, all in accordance with government policies, tax laws and national policies.  They provide overall system support to end users and liaise with vendors for investigation into application related issues, system maintenance and development. 

What will you do?

Research the business requirements to support the ongoing maintenance and enhancement of Shareholder Services SystemsEnsure the investment set up and maintenance of the record keeping systems client tables is kept up to date and accurateFunds setup of Mutual, asset allocation, linked notes and segregated fundsPrimary participant in the year end and taxation projects including the system set up from release meetings and vendor coordination for all client environmentsProvide back-up support for nightly operations ensuring batch processes are executed accurately and on time as per Client service level standards.Day-to-day research & resolution of problems affecting operations unitsEffectively liaise with the system Vendors to provide timely and accurateSupport to our Business Partners.

What do you need to succeed?
Must-have

Post-secondary degree5 years of Mutual Funds Industry and segregated funds and Business Analysis or Production Support experienceExcellent communication skills (both written and oral) Excellent analytical thinking/ problem solving skills and testing production issues.Ability to excel in a team environment Knowledge of link notes and segregated /insurance funds and ESG/FundSERV

Nice-to-have:

Completion of the Mutual Funds Operations CourseStrong working knowledge of Microsoft Word, Excel, AccessE-business applications such as Wealthlink.
 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference for our clients and in our communities, and achieving mutual success. This position will provide you with the foundation required for a prosperous career in the banking industry.

Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate.Opportunity to obtain hands-on experience throughout your role.Working with an exciting, close-knit, supportive & dynamic group.Opportunity to collaborate with other business segments within the bank.Excellent career development and progression opportunities.A comprehensive Total Rewards Program including bonuses and flexible benefits.Competitive compensation.

Job Skills

Active Learning, Adaptability, Business Solutions, Customer Service, Decision Making, Group Problem Solving, Operational Delivery, Problem Resolution, Process Improvements, Training People

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-01-09

Application Deadline:

2025-01-23

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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