You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together

Function Description:

The Global Servicing (GS) organization delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The GS Servicing Insights & MIS team (part of Global Servicing Enablement, GSE) is the primary point of contact for all GS information needs and is responsible for Executive Decision Support through advanced analytics and MIS. The team has a global footprint and this position will be based out of the American Express Service Center in Gurgaon, India

 

Purpose of the Role:

MIS and Analytics to support GS

Responsibilities:

Providing Analytical & Decision Support across GS through advanced analytics (from sourcing to staging data, generating insights to exposing them for consumption via reporting platforms/strategy implementation) Enabling business user self-service through creation of MIS capabilities Systematically identify out of pattern activities in a timely manner and address information gaps by providing insightful analytics Working independently assuming responsibility for the development, validation and implementation of projects Participate on global teams evaluating processes and making suggestions for process and system improvements Interacting with all levels of the organization across multiple time zones.

 

Critical Factors to Success:

Ensure timely and accurate MIS based on customer requirements Centrally manage MIS and key operational metrics and address functional data needs across operations and support teams Provide analytical and decision support framework and address information gaps through insightful analytics and developing lead indicators Build collaborative relationships across GS groups and participate on global teams evaluating processes and making suggestions for process and system improvements Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders   

Past Experience:

Preferably a minimum 4 years’ experience with at least 2 years in Quantitative Business Analysis/Data Science with experience in handling large data sets

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.