Wrike is looking for a Senior Business systems specialist who thrives on supporting internal customers. If you are passionate about technology and eager to construct technical solutions that bolster our go-to-market strategies, we want to hear from you. 

Job Scope and Accountabilities Partner with Customer Success professionals to help them best leverage our tech stack (Salesforce, Workato, Vitally, Wrike)  to manage their book of business, reduce churn and drive expansion Scope and deliver processes automations and technical projects from inception to maintenance Utilize industry best practices to configure and optimize Vitally and other customer success tools Closely collaborate with Salesforce admins, Backend team, and other engineering teams to ensure the alignment among systems Optimize existing business processes - collect requirements from stakeholders, brainstorm solutions, present suggestions and drive the implementation Create and maintain technical design documentation

Experience Requirements 4+ years of hands-on experience with Customer Success Platforms (CSP) such as Vitally, Gainsight, PlanHat, or similar, including implementation, customization, and support Proficient with integration platforms such as Workato, Zapier, or Boomi Experience with Salesforce, including flows, reports, page layouts and dashboards; Salesforce certifications are a plus Understanding of Sales/CS Engagement platforms like Outreach and Salesloft Proficiency in SQL, capable of writing complex queries for data analysis Experience working with APIs and Webhooks Great communication skills and a proactive approach to supporting internal customers

Team tech stack
Salesforce Workato Vitally Wrike Salesloft Forsta 

Interpersonal skills Excellent interpersonal, written, and verbal communication skills required with the ability to work within all levels of an organization Ability to learn quickly and adapt to new technologies Fostering a fun and productive team environment

Perks of working at Wrike Health insurance for you and your family 
 SIM card with unlimited internet access for employees (provided during your employment) 
 21 paid vacation days 
 5 uncertified sick days per year 
 10 fully-paid working days of sick leave per year  School allowance of up to €600 per month (for children at school age) 
 Up to 18 weeks of fully-paid maternity leave 
 2 weeks of fully paid paternity leave. Enhanced four weeks of fully paid paternity leave will be available for employees after 6 months of continuous service 

Your recruitment buddy will be Pavel Kucera, Technical Recruiter.

 

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