What You'll Do Senior Business Systems Analyst Location: Pune Shift: 1 PM - 11 PM (approximate hours) Travel: Occasional We are seeking an experienced Senior Business Systems Analyst to lead Lead-to-Cash transformation projects and ensure solutions align with business objectives. Reporting to the Sr. Manager of Sales Operations, you will drive strategic planning, system architecture, and implementation. What Your Responsibilities Will Be Strategic Planning & Execution Define and execute the Salesforce, CPQ and other GTM systems roadmap in collaboration with senior management. Oversee end-to-end project execution, ensuring timely and successful delivery. Requirements & Solution Design Facilitate workshops to gather business needs and analyze current Lead to cash processes for optimization. Lead the design and architecture of solutions, ensuring scalability and best practices. Work closely with technical teams to validate feasibility and compliance with Salesforce standards. System Configuration & Data Management Manage Salesforce configurations (pricing rules, product bundles, discount schedules, approvals) and configurations of other GTM tools as well. Oversee data migration, integration, governance, and ensure compliance with data policies. Testing, Training & Support Develop and execute test plans, including UAT, to ensure quality solutions. Train end-users and provide high-level support. Reporting & Stakeholder Engagement Design dashboards and reports to monitor tools performance and drive insights. Serve as the primary contact for projects, ensuring alignment with stakeholders. What You'll Need to be Successful Additional Experience: Bachelor's degree in Information Technology, Computer Science, or a related field. Or an MBA. Minimum of 6+ years of experience as a Business Analyst, with at least 4 years of experience specifically in Salesforce, Salesforce CPQ and GTM tools such as Outreach, Gong, Marketo, Lead scoring tools etc. Proficiency in data migration, management, and integration best practices. Expert in handling tools like Jira, Confluence, Microsoft 365 etc. Additional Qualifications: Experience in industries such as SaaS, technology, manufacturing, or telecommunications where CPQ/Lead to cash solutions are commonly used. Agile project management methodologies and tools. #LI-Onsite How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.