Description

The Senior Call Center Representative will handle day-to-day activities of the support team as well as other assigned duties. Hours are 9:00 am to 6:00 pm with possible overtime.

Who We Are

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG’s) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (https://www.milliman.com/en/social-impact) to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact and sustainability.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

What You Will Do

Responsible for processing financial documents received via mail. This includes scanning, check processing, and document preparation for off-site storage. Prepare, disseminate and file billing reports Business Services PowerImage Scanning Provide Business Services administrative backup. Serve as backup to code and prepare Federal Express invoices Serve as backup to code and prepare monthly postage report. Serve as backup to manage Call Center EXP Tasks and to support outbound calls Responsible for off-site storage function. Process outgoing Federal Express packages using Quadient software. Sort mail and faxes. Prepare outgoing mail. Must be able to lift 30lbs. Other duties and tasks when assigned.

Who We Are Looking For

Required Experience and Skills

High school graduate Experience working EXP tasks Able to handle multiple priorities with success Strong problem-solving skills Proficient in Excel and Word Willing to work overtime

Preferred Qualifications

Two years of administrative office experience preferred but not required

Personal Qualifications

Works well within a team environment and takes ownership of personal work product. Proficiency in the use of computers and other general office equipment. Proficiency in Microsoft Office Suite. Attention to detail. Excellent problem-solving skills. Strong communication skills (both written and verbal). Able to productively respond to change. Excellent organization and time management skills.

Location

This position is based out of the Milliman office in Dallas, TX. Candidates hired into this role must be willing to work onsite full-time.

Compensation

The salary range for this role depends on a combination of factors, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, location, etc.

Benefits

At Milliman, we focus on creating an environment that recognizes – and meets – the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:

Medical, dental and vision coverage for employees and their dependents, including domestic partners A 401(k) plan with matching program, and profit sharing contribution Employee Assistance Program (EAP) A discretionary bonus program Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period A minimum of 8 paid holidays Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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