Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. How you'll make an impact Responsible for the overall operation of case management division- and nation-wide, including supervision, marketing, sales, quality assurance, financials, and human resources issues. Develops case management policies, procedures, and practice guidelines. Oversees and updates as needed. Develops quality assurance standards for case managers. Verifies that quality standards are maintained on all cases nationally. Develops national sales plan for case management. Outlines plan to management team. Develops proposals and other sales presentations, including PowerPoint sales presentations. Presents to national and regional accounts with sales teams, senior management, and area managers. Analyses the market place to evaluate competition. Recommends new products and other services to existing and prospective customers. Provides training and leadership in customer service to all employees. Oversees referral incentive programs to stimulate referrals obtained by case management staff. Prepares and implements annual budget for case management. Evaluates productivity and profitability and makes needed changes to promote contribution margins consistent with corporate goals. Verifies accuracy of operations reports and makes inferences from financial reports. Provides senior management with accurate and reliable information from which to measure progress toward financial goals. Works closely with area managers to maintain profitability in all offices. Review case management statistics to document cost savings to use for marketing and performance management. Determines overall case management staffing needs based on projected business growth. With Human Resources, investigates employee relations issues and determines appropriate corrective action as required. Manages continuing development for staff. Conducts staff performance reviews and implements necessary performance management for direct reports and reviews other staff reviews. Oversees accurate calculation of incentive programs for all field case management staff. About you Required: Minimum of 8 years of experience in case management or related field. Minimum of 5 years supervisory experience. Bachelors degree required. Must be able to travel approximately 50% of the time and non traditional work hours. Preferred: Prefer experience in Nursing, Vocational or Managed Care . Prefer certification in CCM, CDMS, CRRN, COHN, or CRS, etc. Behaviors: Must possess excellent professional written and oral communication, organizational, and leadership skills. Must be proficient in decision making, problem solving, and time management. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.