The Senior Claim Consultant provides claim strategy, consulting, and advocacy services to dedicated client. The Consultant will be responsible for maintaining relationships with internal & external contacts while providing high level, strategic claim consulting. They also help support growth, innovation, and ensure execution of the claim consulting services.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
 

The Role

Manage designated real estate client as primary consultant to provide strategy claim consulting Advocate for client for prompt, optimal recovery on claims Ensure quality and consistency in executing high level claim services to our client Engage our global network of professionals as needed Appropriate utilization of all systems as required Work with others as necessary to continually improve quality and innovation Monitor the performance of vendor partner’s services Directly handle complex cases or special requests from client Evaluate data to assess claim programs and identity solutions to improve quality and performance Promote collaboration and teamwork to produce comprehensive solutions to client Ability to prepare comprehensive coverage analysis Participate in strategic large client team meetings as required Manage the quality and appropriateness of client service agreements Regularly meet with Willis Towers Watson brokerage executives to ensure delivery alignment Maintain direct relationships with key client Ensure appropriate program design and documentation including service scope alignment Manage the appropriate level of resources for your client Be a visible sign of professionalism and direction for the practice Maintain local relationships with all major trading partners

The Requirements

4-year college degree required; a Business-related field is highly preferred. Additional level(s) of education are a plus.Minimum of 5 years’ experience in a Claim and/or Risk Control related position with some prior experience working at an insurance carrier or third-party administrator preferredCPCU, AIC, or ARM within 3 years of obtaining this position or 5 years or more insurance industry experience exemptWC and Liability experience within real estate and hospitality requiredMust have appropriate licenses in their resident stateKnowledge of Claim Handling & Claim processes and proceduresUnderstand medical case management and cost containment programsKnowledge of laws, legal codes, procedures and processes involving insuranceAnalyze data and provide concise conclusions; communicate orally and in writing, and display versatility in working with different personalitiesEvaluate information against a set of standards to verify compliance; handle complaints, arbitrate disputes and negotiate settlements, and handle multiple tasks simultaneouslyObtain relevant information; analyze and report financial data, and communicate technical information orally and in writingEffectively communicate with senior management; evaluate information against a set of standards to verify correctness, and handle complaints, arbitrate disputes, and negotiate alternative solutionsHandle multiple tasks simultaneously; obtain relevant technical information to support decision making or selling risk improvement programs, and work independentlyComputer skills relevant to Microsoft Office, Outlook, and web-based applicationsInterpersonal relationship skills with internal and external executivesProject management skillsUnderstand company products, services, global network, and industry practicesUnderstand the process and value of basic data analytics and benchmarkingTravel may be required 

EOE, including disability/vets