What You'll Do Avalara is looking for an experienced Senior Change and Continuous Improvement Specialist to lead operational success in the global Projects, Change and Continuous Improvement (C&CI) team. As an individual contributor, you will lead C&CI activities and coordinate improvement activities across the Customer and Compliance Organization (CCO) and specifically in our US tax services with an aim of delivering a best in class tax compliance solutions that delivers low-cost, high value services for Avalara and its customers. You will report directly to the Director of Project, C&CI. You will work hybrid (2 -3 days in office) out of our Durham, NC location. Additionally, you will: Work with operational delivery teams, automation and data teams, project managers, contractors, development teams and other project team members to deliver operational improvements and department level transformations Construct all Standard Operating procedures and process hierarchy for the CCO Operational team Shape and guide delivery through practical application of Lean Management tools including the hosting of Kaizen events and workshops with colleagues at all levels Map, improve and guide processes, ensuring a smooth flow and tracking of deliverables, activities and information. Train and coach others in Lean Six Sigma principles to mature a Lean Six Sigma culture across the Avalara business. Build measurement and control tools to ensure delivered improvements continue to deliver and are sustained within an improving and controlled environment What You'll Need to be Successful Completed Bachelor's degree in a related field At least 8 years of related experience and Lean Six Sigma Black Belt At least 8 years of managing cross functional project teams within a global technology company Experience delivering Lean Six Sigma training and coaching Experience with CIToolKit, Minitab, and project management system like Jira About the Team The Projects, Change and Continuous Improvement team is a global team supporting our large CCO organization and sitting within the Business Excellence function. The team is comprised of Lean Six Sigma and project management experts and are responsible for the effective execution of change and improvement initiatives across our operational areas, as well as training and culture building for our customers within these operation areas. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Flexible hybrid working We support hybrid work and flexible schedules for our employees. Learn more about our benefits by region here: https://careers.avalara.com/ About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. EEO Statement We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.