Position Title:

Senior Change Management Advisor (T & I) (Telework/Hybrid)

Status of Employment:

Contractee Long-Term (Fixed Term)

Position Language Requirement:

English, French

Language Skills:

English (Reading - C - Advanced), English (Speaking - C - Advanced), English (Writing - C - Advanced), French (Reading - C - Advanced), French (Speaking - C - Advanced), French (Writing - C - Advanced)

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. 
 
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:

2025-03-13 11:59 PM

Behind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.

Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between. 

A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen.

This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.

The opportunity

Are you passionate about change management and leading organizations through the process of project conception to adoption? In this key role, you will support the sector in developing and delivering change management initiatives that are critical to the project’s success. Reporting to the Director, PMO, you will be joining the Governance and Engineering team within Technology & Infrastructure at a critical juncture as we embark on a multi-year journey to overhaul and modernize various platforms and technologies.

As a Change Advisor to various Technology and Infrastructure initiatives, you will be responsible for accelerating implementation through the planning and delivering of change strategies at all phases of the projects. You will take general direction from the senior project management/direction roles on projects. The key areas of focus for this role are to build and support readiness across the organization with various stakeholders, end user training, in collaboration with our Learning & Development partners, and user adoption. You will also play a critical role in conflict resolution, acting as primary facilitator and using your decision analysis skillset to aid the business determine its approach at all levels of the organization. 

You will also work with business leaders & advocates to ensure they become change sponsors and support project teams in integrating change management activities into their project plans. You will collaborate with the Transformation Office to ensure the change management plan is adopted seamlessly across all components.

This role can be based in either Montreal or Toronto. Note that travel may be required.

Key responsibilities:

Develop and execute the project’s change management plan, including collaborating on the communications plan, guiding stakeholders in development of future workflows, assessment and mitigation of end-user impact and how to assess impact.Lead the transformation effort across all business units, including defining needs, ensuring alignment with the vision and objectives, organizing and planning projects, managing change and delivering business benefits.In collaboration with the Organizational Transformation team, you will be part of gap analysis and strategy creation for the entire project.In collaboration with the Learning & Development team, you will design and facilitate end-user training plans and post go live adoption strategies.Support the design, development, delivery and management of project communications.Collaborate on the assessment and analysis of project workflows while optimizing change strategies.Create plans and activities to prepare the project team and change agents for end-user training deployment.Analyze issues encountered by business units to diagnose the situation and determine the best response strategies to realign and define capabilities, structures, responsibilities, processes, practices, etc.

We are looking for a candidate with the following:

Undergraduate degree in business administration or a field relevant to organizational transformation, or combination of training and experience deemed equivalent and relevantMinimum five (5) years of experience in a comparable organizational transformation role or relevant industry experienceExperience working on large-scale strategic and cross-functional projects (ex. ERPs)Experience in organizational change and user adoption in a large-scale enterprise wide change effortExperience in conflict mediation in a highly politically-charged and matrix environmentKnowledge of organizational development and change management conceptsKnowledge of process improvement methods and tools (e.g., Lean Six Sigma, developing matrices, flowcharts or other views to make information understandable, performance dashboards)Possess an acute business acumen and ability to identify organizational issues and challenges.Strong ability to analyze and make complex information understandableAbility to effectively articulate your ideas and influence others at all levels of the organizationAbility to function effectively in complex business environments and on several projects simultaneouslyEffective and engaging facilitation and listening skillsExcellent communication skills in English and French, both written and spokenExperience with the Prosci change management methodology - an assetExperience with training - an asset

Candidates may be subject to skills and knowledge testing.
 

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

As part of our recruitment process, candidates who advance to the next

step will be asked to complete a background check. This includes:  

A mandatory Criminal record check. 

Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to recruitment@cbc.ca.
 
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Primary Location:

1000, Rue Papineau, Montreal, Quebec, H2K 0C2

Number of Openings:

1

Work Schedule:

Full time