Senior Claim Director- Casualty Direct Handle Claims 

Summary

The Chubb Claim Director is an individual contributor role that focuses on technical claim handling for Chubb’s Commercial Direct Handle Claims Team. As a Claim Director, you will be responsible for managing both litigated and non-litigated auto and general liability claims, overseeing primary and excess policies.

In this position, you will be accountable for handling and resolving claims, which includes conducting thorough investigations, determining coverage, reserving funds, negotiating settlements, and developing trial strategies as needed. You will have the opportunity to represent the company at various events, including meetings with management and business partners, as well as at mediations, arbitrations, settlement conferences, and trials.

This role requires occasional travel and frequent coordination with internal and external business partners. It is essential that you possess strong organizational and interpersonal skills to effectively serve and collaborate with these stakeholders.

As a Claim Director, you play a crucial role in representing the company's interests and ensuring efficient and fair claim resolutions. Your ability to analyze complex claim situations, make informed decisions, and provide exceptional service will contribute to the success of Chubb's Commercial Direct Handle Claims Team.

Responsibilities

Manage an inventory of claims involving significant severity exposures and coverage issues. Conduct, coordinate, and direct investigation into loss facts, damages and risk transfer opportunities. Evaluate coverage, liability, and damages to determine the exposure to the insured and the policy. Analyze coverage and communicate coverage positions, as warranted, within assigned authority. Demonstrate and implement effective defense, resolution and claim strategies. Direct and closely monitor assignments to experts and defense counsel subject to established guidelines. Provide superior customer service to insureds, agents, and internal business partners. Adhere to Best Practices Guidelines.  Adhere to individual authority grants, all statutory and regulatory requirements, fair claim practices and local compliance requirements, including examiner licensing. Travels to conferences, mediations, and trials as necessary. 

 Qualifications

Ten or more years of experience as a casualty claim professional handling complex high exposure casualty claims with emphasis on hands-on file and litigation management.Experience with primary and excess bodily injury, property damage, and personal injury claims.Strong background and demonstrated ability in dealing with significant coverage matters.Working knowledge of industry best practices and procedures.An ability to work independently and assimilate learning materials on many different subjects from various sources. Excellent interpersonal communications and negotiation skills; and an ability to deal with customers and business partners in a professional manner.Ability to make prompt, intelligent decisions based upon detailed analyses of complex issues.Demonstrated strong relational skills particularly in adverse or high-pressure situations.A law degree is not necessary but helpful.

Who are we looking for?

Successful professionals at Chubb come from many backgrounds with experiences rich in diversity that they bring with them to our company along with:

an inclusive mindset which allows differences to be leveraged for better business results;open, transparent communication;teamwork and inclusion which draws on diverse ideas and perspectives; andnew ideas, innovation, and ways of thinking which support diversity.