Responsibilities

Duties include but not limited to:

Complete onsite inspections of properties to include investigating facts, evaluating damages and writing estimates Effectively evaluate contract language and identify coverage issues Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis Maintain an active file diary to more file toward resolution Recognize and pursue recovery Adhere to all statutory and regulatory fair claims practices Recognize and identify potential fraudulent claims Effectively control the use, work product, and expenses of outside vendors Effectively evaluate claim facts and negotiate claim settlements Develop and maintain strong business relationships with internal and external customers Successfully contribute to the development and delivery of the team’s goals, objectives and results Maintain service and technical expectations to meet best practices standards Supports workload surges and/or Catastrophe Operations as needed to include working overtime  Establish and maintain rapport with business partners including insureds, agents, and underwriters during designated CATs.  Provide excellent customer service skills to a diverse client base that results in more than satisfied clients

Qualifications

Full knowledge of personal lines insurance contracts, investigation techniques, legal requirements, and insurance regulations a plus.  Experience in commercial claims handling would be preferred Proficiency in Symbility, Xactimate or similar estimating platform experience required An aptitude for evaluating, analyzing, and interpreting information Excellent verbal and written communication skills Innovative thinker with ability to multi-task Superior customer service skills Working knowledge in Microsoft Office Prior experience handling complex claims with large exposures Ability to work in multiple systems and utilize provided technology to estimate damages in the field Empowerment to make decisions within your authority and execute company mission Willing to be flexible in work hours (overtime for CAT) Maintain current claims adjuster licensing in one or more states preferred, but must be willing to obtain additional state licensures.