Primary DetailsTime Type: Full time

Worker Type: Employee

Senior Claims Specialist

Location: USA – NY – New YorkWork Arrangement: Hybrid  The salary range for this role is:  $80,000 - $150,000

The Opportunity:

The purpose of this role is to provide exceptional claims service to customers by managing complex claims effectively. This includes assessing policy coverage, investigating, evaluating, and negotiating intricate claims, collaborating with suppliers and stakeholders, and offering senior technical guidance and support.

Your New Role:

Provide technical guidance and analysis for complex and high-value claims with a focus on First Party Auto Physical Damage, Total Loss, Heavy Equipment and PIP.Assist in implementing and maintaining claims management strategies.Maintain comprehensive knowledge of insurance guidelines and policies.Build and maintain relationships with stakeholders.Manage a portfolio of complex or high-value claims.Act as an escalation point for customer complaints.Provide senior technical expertise and mentoring for team development.Engage with the team to encourage partner relationships.Support process improvement through negotiation and dispute resolution.Participate in and present claims during claims reviews with insured and brokers

Work Experience:

Preferred Work Experience includes:

Relevant experience of no less than 15 years claims experience in First Party Auto Physical Damage, Total Loss,  Heavy Equipment and PIP. Management of complex and/or high value claims.Involvement with relevant industry groups

Preferred Qualifications:

Tertiary Degree or equivalent combination of education and work experience.

Compensation Package: The salary range for this role is provided above. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.  

Benefits 

Hybrid Working – a mix of working from home and in the office. 22 weeks of paid leave depending on the circumstances in growing your family with 12 of those weeks available to all parents, on a gender-equal basis Competitive 401(k) program with company match up to 8% Well-being Programs: Enjoy monthly Guided Meditations and a Well-being Rebate Program for gym memberships, fitness programs, and more.  Tuition Reimbursement for continuing education through certifications, external professional development and degree related college courses. 

To learn more, click here: Benefits | QBE US. 

Why QBE?  What if you could have a positive impact – at work and in the world? 

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success. 

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact. 

Join us now, so you can be part of our success – and we can be part of yours! 

https://www.linkedin.com/company/qbe-north-america/ 

Commitment to Diversity  

At QBE, we are deeply committed to fostering an inclusive workplace where each person is valued and respected for their authentic selves. If you require any assistance, such as alternative interview accommodation during the recruitment process, please do not hesitate to inform our Talent Acquisition team.  

Equal Employment Opportunity: 

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. 

Skills:

Analytical Thinking, Claims Settlement, Coaching, Critical Thinking, Detail-Oriented, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Problem Solving, Process Improvements, Regulatory Compliance, Risk Management, Stakeholder Management, Technical Support

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.