DUTIES: Performs a variety of complex clerical duties according to departmental procedures. Operates own customer service window; handles cash/credit transactions, as well as provides email and telephone customer service on a regular basis. Assists customers in all matters relating to the Department, including permitting and the ticket processing systems. Inputs all data entry into the Ticket Information Management System. Handles cash, check and credit card transactions. Performs a variety of other clerical duties as assigned by the Head Clerk or Parking Clerk using various software programs. QUALIFICATIONS: + Must have experience handling cash and payment processing transactions. + Must possess excellent computer skills, including email (OutLook) and Microsoft Excel and Word and willingness to be trained in MUNIS. + Superior customer services skills and the ability to work pleasantly and efficiently with the general public, in person, on the telephone and by email. + Basic working knowledge of the functions of the Department and Municipal Government. + Ability to refer customer inquiries to appropriate personnel for response, as well as follow through on customer service requests in a timely and courteous manner. + Attention to detail and accuracy with figures essential. + Must demonstrate ability to write clearly and grammatically; correct letters and other types of business correspondence. + Performs well under stress and meets deadlines on time. + Spanish/Portuguese/Creole speaking ability not required, but a plus. WORK ENVIRONMENT: The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. PHYSICAL AND MENTAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions. Physical Skills Little or no physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. There may also be some occasional lifting of objects such as books, office equipment and computer paper (up to 30 lbs.) Motor Skills Duties are largely mental rather than physical, but the job may occasionally require minimal motor skills for activities such as moving objects, operating a telephone system, computer and/or most other office equipment, typing and/or word processing, filing, and sorting. Visual Skills Visual demands include constantly reading documents for general understanding and for analytical purposes. Hours: Monday-Wednesday 8:30-4:30pm, Thursday 8:30-7:30pm, and Friday 8:30-12:30pm Salary: $21.38/hr plus benefits Union: SMEA B FLSA: Non-Exempt Date Posted: December 31st, 2024 City of Somerville residents are especially encouraged to apply. The City of Somerville is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, sex, religion, age, national origin, disability or any other protected category. Women, minorities, veterans, and persons with disabilities are encouraged to apply. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request. Persons with disabilities who need auxiliary aids and services for effective communication (i.e., CART, ASL), written materials in alternative formats, or reasonable modifications in policies and procedures in order to access the programs, activities, and meetings of the City of Somerville should please contact Adrienne Pomeroy at 617-625-6600 x 2059 or apomeroy@somervillema.gov. Please Note: The below details do not apply to any Mayor Student Jobs programs OR youth workers with the city. Pre-Employment Requirements for All Employees: + MA Criminal Offender Record Information (CORI) clearance + Completion of Conflict-of-Interest Law Education training for municipal employees Overview of Total Rewards: + 4 weeks annual vacation (for non-union positions) union positions vary by contract + Medical insurance through the Group Insurance Commission (GIC) - 80% of premium costs paid by City + Dental coverage low and high plans through Cigna + Vision care through Vision Service Plan (VSP) + Long term disability through Sun Life + Group and voluntary life insurance through Boston Mutual + Health Care and Dependent Care flexible spending through Benefit Strategies + Deferred compensation plans through a choice of three vendors + Free, confidential services through the Employee Assistance Program (EAP) provided by E4Health + Annual cancer screening & wellness release + Somerville Retirement Pension System + Tuition reimbursement + MBTA pass program + FREE Blue Bikes membership + Eligible employer for the Public Service Loan Forgiveness Program (PSLF) Benefits listed are for benefits-eligible positions and the above information is meant to be a general overview of the benefit programs offered by the City of Somerville and not a binding contract. 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