Meet Our Team:

As a member of Cloud Operations team, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings.  We operate as a global follow the sun 24x7 team with locations in Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

Picture Yourself at Pega:

You will have the opportunity to work on diverse problems and apply your expertise and experience to improve reliability of Pega Cloud Platform. You will take personal ownership of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence. By collaborating and communicating with customers and internal stake holders, you will deliver best in class support. 

What You'll Do at Pega: Perform provisioning of new environments and upgrade of the Infrastructure components & Product applicationPerform decommission of existing environmentsTroubleshoot and resolve customers environment issues along with root cause analysis Create and maintain operational runbooksIdentify and document Standard operating procedures for daily tasksParticipate in testing of pre-release product enhancement testing with EngineeringIdentify opportunities for automation of repeated tasks and reduce toilWrite scripts to automate repetitive tasksWork with team on scheduling upgrade tasks / hotfixes and patchesManage / execute deployment of system updates / patches and hotfixesMonitor the teams ticket queue and work with team to distribute tickets in timely mannerMonitor teams email distribution list for escalation / communication and work with team to respond in timely mannerPrepare handoff documentation to work with other global teamsWilling to be on-call to support customers 24 x 7 on rotational basisFlexibility to work on/ cover for rotating weekend shift (Saturday and Sunday)
 Who You Are: Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer serviceYou are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skillsWorks well with cross-functional global and remote teams Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirementsComfortable working in a fast-paced, enterprise environmentPossess customer obsession and proven empathy towards customersGood communication skills to navigate internal and external customers
 What You've Accomplished:

You are skilled in Cloud, Linux, Middleware and DevOps Technologies, and have accomplished the below:

7+ years of hands-on operational or engineering experience in installing, configuring, troubleshooting, and tuning Java applications and Apache Tomcat application servers7+ years of experience with enterprise scale Linux AdministrationHands-on operational experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)Deep understanding of cloud-based infrastructure, platform, and application operational administration - including product and platform upgrades, installations, backup, and recovery, monitoring and observability, etc.Experience with microservices architecture with Kubernetes is a plusAdministration of web servers running Tomcat, Apache, IIS, NginxBasic network troubleshooting skills including TCP/IP, DNS, VPN is a plusExperience in Bash/Shell, Python, or similar scripting languages to automate common tasks, a plus    Bachelor’s degree in Computer Science/Engineering or equivalentAWS  / GCP Certification, a plusCertified Kubernetes Administrator, a plusAbility to obtain Security clearance if requiredCanadian Citizenship is requiredPega Offers You: Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunitiesAn innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Job ID: 21614

Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.

We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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