About the Role: Grade Level (for internal use): 10 The Team: This team is part of the Ratings Technology Site Reliability Engineering group. We provide production support for mission-critical Ratings applications and the underlying containerization platforms on which they run. Our primary responsibility is to perform the operational and engineering tasks required to ensure Ratings applications are secure, performant, and highly available. The Impact: As part of global team of engineers, provide production support for Tier-1 business critical applications. Troubleshoot application related issues and work with infrastructure & Database team to triage Major Incidents. Contribute to delivery of innovative and continuous highly reliable technology services. Strong focus towards developing shared integration services with automation and cloud enablement, guide the team to design technical solutions. Become an integral part of a high performing global network of engineers working from India, Denver, New York, and London to help advance our technology. What’s in it for you: Ability to lead and build a world class Multi Cloud/Platform Engineering group. Highly technical hands-on role which will help enhance team skills. Work on Tier-1 applications that are in the critical path for the business. Ability to work on cutting edge technologies such as Cloud (AWS/AZURE), Ansible/Terraform/Python. Ability to grow within the organization that’s part of the global team. Responsibilities: Design and implement technical solutions in collaboration with business and IT stakeholders. Ability to support/resolve infrastructure related issues across different business applications. Experience with troubleshooting Production and performance issues. Identify, track, and resolve project risks/issues using best practice problem-solving techniques Ability to negotiate and allocate resources appropriately for support and deployments activities As part of global team of engineers, deliver innovative and continuous highly reliable technology services. Ability to communicate well and manage multiple initiatives with multiple engineers potentially across multiple time zones. Work with team on shift schedules and resolve conflicts within the team. Strong focus towards developing shared integration services with automation and cloud enablement, guide the team to design technical solutions. Become an integral part of a high performing global network of engineers working from India, Denver, New York & London to help advance our technology. Involvement in Architecture and Development design reviews for new implementation and integration projects. Troubleshoot application related issues and work with infrastructure team to triage Major Incidents. Experience in analyzing/researching solutions and developing/implementing recommendations accordingly. Work with business users to understand needs, issues, develop root cause analysis and work with the team for the development of solutions and enhancements. What We’re Looking For: Basic Qualifications: 6+ Years of IT Experience Bachelor / MS degree in Computer Science, Engineering, or a related subject Ability to architect high availability application and servers on cloud adhering best practices. Good knowledge on AWS, Istio, containers. Hands-on experience using automation tooling like Ansible and Terraform Hands-on experience with scripting languages such as Python, bash Hand-on experience with DevOps tools like ADO, Jenkins, Ansible Tower. Hands-on experience integrating AWS services like EKS, VPC, EC2, ELB, Route53, S3 to create scalable application environments. Use observability tools to investigate performance issues and identify bottlenecks Experience performing Root Cause analyses and automating solutions to address underlying issues Preferred Qualifications: Proven working experience in AWS Cloud Platform Expert knowledge of Observability Tools like Prometheus, Grafana, SPLUNK & Open Telemetry. Expert knowledge automating the building and deployment of containerized applications About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit www.spglobal.com/ratings What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 297638 Posted On: 2024-12-19 Location: Hyderabad, Telangana, India