This role is primarily focused on operational responsibilities, with an emphasis on ensuring strict adherence to high compliance processes and procedures. The individual in this role will collaborate closely with cloud engineering and application engineering teams to implement automation and build robust cloud solutions.  Key responsibilities include proactively managing incidents, resolving problems, and partnering with cross-functional teams to maintain efficient and effective IT operations. The ideal candidate will have expertise in implementing and maintaining ITIL processes and leveraging ITSM tools and methodologies to enhance service quality and customer satisfaction.  Additionally, this role involves addressing complex infrastructure and cloud service challenges, developing long-term solutions to prevent problem recurrence, and driving continuous improvement in operational performance.

*Please note, this person needs to be a US Citizen because of the compliance program.

Ideal locations for candidates are the Central US and Eastern US.

Career Level - IC3