Proactively engages with and coaches team to identify and engage with key customer technical decision makers. Uses comprehensive knowledge of customer context and market/industry knowledge to establish credibility. Leverages knowledge of resources, with limited managerial support, to assess and remediate blockers. Maximizes the impact of customer engagements through capacity planning. Maximizes subsidiary level capacity and capabilities of scaling through partners by coaching team to grow partner network within the Microsoft ecosystem. Builds competitive knowledge of team by enabling competitive learning. Applies and guides colleagues to use existing demonstration assets. Coaches team to monitor action plans to promote customer usage of key/prioritized Microsoft solutions/products. Ensures architects are equipped with the capabilities and means to deliver architectural demonstrations. Drives validation of pilots across multiple accounts. Sets expectations for team around methodology and governance, and ensures that team identifies business risks. Builds customer timelines and drives the customer's digital transformation initiative. Enables and empowers team to develop technical expertise and provide technical insights to internal teams. Shares ideas and strategic input with team members. Leads contributions of content and expertise. Plans or coaches team to conduct one-to-many events to present and educate customers on the capabilities of using specific Microsoft solutions/products.