Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms. 

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

Make your impact within a rapidly growing Fintech Company

Collaboration Support Engineer
Join our IT team as a Collaboration Support Engineer, where you will play a crucial role in ensuring seamless collaboration across various platforms and maintaining productivity in a remote or hybrid work environment. You will provide technical support, manage system administration, and contribute to the development of collaboration strategies, making a significant impact on the company's ability to work together effectively. This role involves supporting end-users, managing platform integrations, and maintaining the efficiency and security of our collaboration tools.

Key Responsibilities:

Technical Support: Provide technical assistance to end-users experiencing issues with collaboration platforms (e.g., Google Workspace, Slack, LumApps, Zoom). Troubleshoot and resolve connectivity, performance, and usage issues. System Administration: Manage and configure collaboration platforms, including setting up user accounts, permissions, groups, and maintaining security standards. Monitoring & Optimization: Continuously monitor the performance of collaboration tools, identify potential issues, and implement improvements to enhance user experience. Platform Integration: Work with IT and development teams to integrate collaboration tools with other internal systems, ensuring seamless data flow and communication across platforms. Training & Documentation: Create and deliver training sessions and documentation for users, including how-to guides, FAQs, and best practices. Incident Management: Respond promptly to incidents related to collaboration systems, diagnose issues, and ensure timely resolution. Platform Updates & Maintenance: Stay current with new features, updates, and best practices for collaboration platforms. Coordinate system upgrades and patch deployments. Security & Compliance: Ensure that all collaboration systems adhere to company security policies and manage data privacy and access control. Vendor Liaison: Collaborate with third-party vendors to resolve technical issues and manage service requests. Collaboration Strategy: Participate in the development of the company’s collaboration strategy, offering insights into tool selection, customization, and deployment.

We’d love to chat if you have:

A Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience. Several years of experience in IT support, preferably with a focus on collaboration or communication tools. Strong understanding of leading collaboration platforms such as Google Workspace, Zoom, Slack, or LumApps. Familiarity with network protocols and video/audio conferencing technologies. Proficiency in troubleshooting issues related to system performance, connectivity, and platform integration. Certifications in collaboration tools (e.g., Professional Google Workspace Administrator) are a plus. Experience with ITIL practices for incident and problem management is beneficial. Technical expertise: Deep knowledge of collaboration platforms, troubleshooting skills, and experience in system administration. Communication: Strong verbal and written communication skills for user training, documentation, and support. Problem-solving: Ability to diagnose and resolve complex issues related to performance, connectivity, and integration. Teamwork: Ability to work closely with IT teams, end-users, and external vendors to resolve issues.

The estimated salary  range for this role is noted below for our San Jose based role.  Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

San Jose pay range$126,900—$151,800 USD

Let’s talk about benefits

100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) HSA & FSA accounts  Life Insurance, Long & Short-term disability coverage Employee Assistance Program (EAP) 11+ Observed holidays and wellness days and flexible time off  Employee Stock Purchase Program with employee discounts Wellness & Fitness initiatives Employee recognition and referral programs And much more

For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and discover BILL.   

We live our culture and values every day

At BILL, we’re different by design—it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There’s no limit to what we can build and where we can go from here. We’d love you to join us.

BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process. At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.

If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact interviewaccommodations@hq.bill.com.

BILL Culture:

Humble - We check our egos at the door. We are curious. We listen, accept feedback. Authentic - We earn and show trust by being real—embracing our authentic selves. Passionate - We care deeply about each other and our customers. Accountable - We are duty-bound to each other, our customers, and society. Fun - We wrap it all together by building connections and enjoying time spent together.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants