Job Purpose & Scope Maintains and validates the collateral and loan activity of assigned loan portfolio within department. Serves as primary customer contact for all matters relating to collateral and loan activity and works in concert with departmental Portfolio Managers. Essential Job Functions Serves as the primary contact for all matters relating to loan operations in conjunction with the department’s Portfolio Management. Performs proactive monitoring, governance, and risk identification and escalation responsibilities related to assigned department, and makes sound risk decisions commensurate with policy, procedures, and regulations. Processes, examines, monitors, and reconciles client collateral and loan information including but not limited to, client sales, credit memos, cash receipts, accounts receivables, inventory, ineligibles, borrowing bases certificates, excess availability, and reserves. Creates and inputs new loans in the system and reconciles the new loan set-up to ensure it adheres to the credit approval memo and loan agreements. Processes, posts, reconciles, and decisions loan advance requests in accordance with credit policy and authority. Reconciles collateral, loan balance, and availability daily. Computes and reconciles collateral ineligibles and reserves in adherence to the loan agreement. Sets up, monitors, and follows-up on collateral, financial, and other reporting requirements in the loan system. Trains new clients on reporting procedures. Trains other new and existing analysts in processes and procedures. Executes applicable risk programs and controls, including effectively following and adhering to policies and procedures, appropriately fulfilling risk and compliance obligations, escalating and remediating issues effectively and timely, and making sound risk decisions. Ensures all client reporting is performed in accordance with the terms of the loan agreement and works with clients to resolve reporting inadequacies and problems and escalates to senior management, as necessary. Proposes process and quality improvements, as needed. Ensures data integrity and accuracy of the loan system at all times. Regularly exercised discretion and judgment in the performance of essential job functions. Maintains good punctuality and attendance to work. Follows Bank policy, procedures, and guidelines. Knowledge, Skills & Abilities Knowledgeable of bank products and services. Ability to demonstrate effective interpersonal and written communication skills necessary to assist internal and external customers. Ability to demonstrate excellent customer service skills, anticipating and responding to requests for service or assistance. Ability to demonstrate effective organizational and project management and skills, maintaining high attention to detail. Ability to manage time effectively to accomplish work objectives. Ability to handle multiple tasks simultaneously, with flexibility to meet changing time demands and priorities in a fast-paced environment, while delivering complete and accurate work. Ability to maintain confidentiality. Ability to work effectively and collaboratively in a team environment. Ability to demonstrate critical thinking, analytical, and problem-solving skills. Ability to develop alternate solutions as needed. Ability to maintain poise, presence, and professionalism, treating others with respect. Ability to accept constructive feedback from others. Ability to work with general supervision. Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Skill in using IDS/ABLM.net or CIBM.net (Solifi/Stucky) and data mining software. Basic Qualifications High school diploma or equivalent, required; Bachelor’s degree in accounting, finance, business management, or job-related field, preferred. 3+ years of work experience in a collateral monitoring capacity in asset-based lending, required. Experience with a data mining software such as Monarch, AR Wizard, and/or Access, required. Job Expectations Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.