Job Description

Experience Level: Experienced Hire

Categories:

Corporate Services

Location(s):

Tower -11, (IT/ITES) SEZ of M/s Gurugram Infospace Ltd, Vill. Dundahera, Sector-21, Gurugram, Haryana, Gurugram, Haryana, 122016, IN

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

The Senior Collections Associate will be responsible for the collection of payments via email and phone for invoices from an allocated portfolio of clients. They will be expected to have expertise and experience within the collections function. Additionally, this collector will provide support to junior team members and his/her line manager.
Responsibilities:
* Maintain in collections’ system accurate records of all statuses/communications with customers
* Liaise with relevant internal/external teams and follow up as needed to resolve disputes/concerns
* Reconcile accounts/invoices with local, external accounting teams as needed
* Send dunning emails
* Investigate all credit items from the assigned portfolio and submit to the relevant department
* Support internal adjustment process
* Attend regular meetings with line manager to discuss assigned portfolio
* Escalate to line manager any difficult collection circumstances
* Learn and navigate all process nuances specific to each region

Qualifications:
* Fluency in English is essential
* At least 2 years of experience in B2B Collections, preferable within a financial / corporate environment
* Capable of managing and prioritizing high workload volumes
* Well-developed IT skills including Email, Excel, and PowerPoint
* Excellent email writing and verbal communication skills
* Willing to take ownership and pride in the process as well as the team’s deliverables
* Knowledge of Salesforce, SAP, and Teams is helpful

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.