**Overview** The Sr. Collector is responsible for managing a portfolio of escalated, sensitive, high-risk, and complex accounts that require specialized attention. These accounts may be referred from outsourcing partners or assigned by Executive Management due to customer sensitivities or other critical factors. This role involves collaborating closely with Sales Representatives, Tier 1 Partners, E-Commerce teams, and internal Sales Management to address collection challenges, resolve escalated issues, and maintain strong customer relationships. The Sr. Collector actively works to maximize cash flow, reduce accounts receivable aging, and minimize bad debt write-offs and adjustments. Additionally, they prepare executive-level communications and deliver updates on escalated accounts as needed. **Primary Responsibilities:** + Manage High-Risk Accounts and Collections: + Oversee a portfolio of escalated, sensitive, high-risk, and complex accounts that require specialized attention. + Coordinate with Sales, E-Commerce, and Tier 1 partners to facilitate payment per contractual terms. + Evaluate accounts, prioritize collection efforts based on risk, and negotiate payments or payment plans to meet monthly collection goals. + Address and resolve customer complaints to reduce bad debt write-offs and adjustments. + Analyze and Resolve Account Issues: + Utilize analytical expertise to identify root causes of collection/account issues (e.g., pricing or delivery discrepancies) and propose preventative solutions. + Partner with cross-functional teams, including Sales and Finance, to discuss accounts receivable portfolios and recommend strategies to reduce costs and improve efficiencies. + Conduct reconciliation using accounting tools and Excel spreadsheets to ensure payment accuracy and resolve discrepancies. + Serve as a Resource and Mentor: + Act as a senior resource for team members, assisting with collection strategies, communication best practices, and technical system issues. + Mentor and train new hires, sharing expertise to improve overall team performance and effectiveness. + Customer Engagement and Reporting: + Initiate communication with internal and external customers, including senior-level Sales and ODP Finance management, to address short-term and long-term collection challenges. + Prepare and deliver verbal and written presentations on account performance and use reporting tools to track and communicate updates. + Documentation and Ad Hoc Projects: + Maintain detailed records of collection activities using the accounts receivable system, documenting commitments, customer conversations, and action plans. + Support special projects and other tasks as assigned by management. **Education and Experience:** + Level of Formal Education: High School diploma or equivalent education preferred + Area of Study: Associate's or Bachelor’s degree in Business or Finance is strongly preferred. + Years of Experience: Minimum 5-7 years of experience in related field + Type of Experience: Practical experience in Business-to-Business (B2B) collections, credit and collections, dispute resolution, finance, or customer service. + Technical Competencies & Information Systems: + Proficient computer skills, including solid typing abilities and familiarity with collections software and tools. + Knowledge of systems such as Excel, accounts receivable (AR) systems, and enterprise platforms like SAP or Oracle is preferred. + Skills & Abilities: + Organizational Skills: Ability to multi-task and work effectively in a fast-paced environment with deadlines. + Interpersonal and Negotiation Skills: Strong relationship-building abilities, including influencing, negotiation, and resolving conflicts. + Analytical and Problem-Solving Skills: Excellent reconciliation, research, and analytical capabilities to resolve account discrepancies and propose solutions. + Communication Skills: Exceptional written and verbal communication skills suitable for both internal and external interactions. + Judgment and Decision-Making: Ability to exercise excellent judgment and make independent decisions when managing complex customer accounts. + Language Skills: Proficiency in English is required; a secondary language, such as Spanish, is highly preferred. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ **About The ODP Corporation** The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. **Pay, Benefits & Work Schedule:** The salary range for this role is $19.86/hour to $31.84/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. **How to Apply** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. **Application Deadline** The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. **Equal Employment Opportunity** The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. REQNUMBER: 92770