At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, we’re dedicated to making a difference in the lives of our customers. Role Value Proposition: At MetLife, we are always there for our people, our customers, our communities and our shareholders through our every action, interaction, transaction and relationship. For our frontline service and operations employees around the world, each call they answer takes them into our customers' lives and into moments that matter. These ‘always moments’ - gestures big or small during extraordinary times - are the moments customers will remember, the moments that create remarkable and enduring customer relationships, and the moments that define MetLife. As Senior Communications Consultant, you will have multiple responsibilities. You will help advance key priorities for the head of Global Technology & Operations (GTO). As communications business partner to the EVP/head of Global Customer Service & Operations (GCSO) and the group’s leadership team, you will help drive communications fostering a sense of engagement, belonging and purpose among the very people who take care of our customers every day. You will also lead our communications efforts around Triangle Tech X (TTX). TTX is one of the ways MetLife contributes to our purpose by exploring emerging career opportunities, identifying evolving skills for development and encouraging inclusivity in STEM. Key Responsibilities: * Support the VP Global Communications - GTO and the team with professional internal and external communications that will help drive business objectives and serve as lead communications business partner to the head of GCSO * Empower the GTO leadership team to articulate the vision and strengths of GTO, while also increasing alignment and consistency of message; provide counsel to senior leaders on communication strategies and secure buy-in on approaches * Enhance MetLife’s reputation, both internally and externally, as a place for technology and operations talent to thrive * Strengthen employee engagement with communications executed across a range of channels while continually seeking new and better ways to connect to key audiences * Simplify complex ideas and strategies from the organization to internal/external audiences, understanding how to make them relevant and working effectively with others at all levels within the organization * Lead all communications activities, including marketing and social media, around the annual MetLife TTX Conference; TTX Talks, a virtual video series of meaningful dialogues with influential STEM leaders; and our TTX LinkedIn site. Essential Business Experience and Technical Skills: Required: * Excellent writing skills and able to translate business priorities into compelling stories and messages * Internal communication business partner experience * Superior project management skills * Strong verbal communication skills * Proven relationship management skills * Proven blended PR and social media skills * Must have the ability to understand cultural nuances * Bachelor's Degree Preferred: * 8+ years relevant business experience, including written and multimedia content * Experience supporting a technology and operations organization with a focus on customer service Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.