Client Reference Code: 2025-50213

The Senior Communications Manager will play an important role in supporting Charter’s diverse and inclusive organization, which provides equal opportunities for all employees, enabling them to make better decisions, produce innovative products and services and improve the communities we serve.

The Senior Manager will develop messaging, communications products and platforms to help achieve this objective. 

Maintain messaging for external use as necessary in response to external inquiries, Charter’s external website, leader presentations and inclusion in required documents.

Create communications and presentations on inclusion and community related topics (executive presentations, requests from our businesses as well as customized executive message sheets as required).

Develop and produce executive-level presentations on department programs, progress and future efforts. Collect and develop storyline from information across the organization.

Draft communications for our leaders, supporting inclusion and community-related programs as required. Conduct research on a range of topics that we may draw upon and include in communications.

Guide leader messaging, Council communications, video briefs and review material as needed by business units. Respond to content requests from varied functions.

Review of quotes, speeches, presentations and outlines for use at external forums. This includes speaker identification, approval and presentation and speech content.

Produce quarterly brief which provides updates on inclusion and Community programs and stories for distribution internally.

Set up team roadshows, webinars and provide communications plans for other team-driven events. Produce takeaway sheets from events. Collect feedback and maintain analytics/research.

Drive inclusion and community social media strategy, taking a more holistic approach in this area. Develop and/or review inclusion and community social media quotes for Recruitment Marketing, Get Spectrum and Corporate team. Make connections between inclusion, community and related posts where appropriate.

Monitor internal and external news and content to ensure message alignment. Share findings with team.

Update collateral materials as needed, inclusive of message points, leadership FAQs and resources, etc.

Perform other duties as requested.

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand EnglishExcellent written and verbal communications skillsDemonstrated PowerPoint, design and Excel skills.Proficiency in other design programs is an advantageSkilled in research, analysis and interpretation of data and articulation of key findingsDemonstrated ability to drive engagement and connection across social media platforms and other communications channelsAbility to implement differentiated communications strategies to an array of audiencesStrong project management skillsAbility to work well under tight deadlines and manage multiple projects simultaneouslyAbility to communicate well and at all levels of the organizationProfessional, poised demeanorPerform other responsibilities as assigned to support inclusion and community communications programs, campaigns, and initiativesAbility to maintain confidentiality

Required Education

Bachelor's degree in Journalism, Communications or related field

Preferred Related Work Experience and Number of Years

10+ years

Working Conditions

Office Environment

Job Code : HDV302

2025-50213
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: HQ452 Business Unit: Corporate-CCL Zip Code: 06902

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