We are searching for a Senior Communications Specialist on behalf of our client. This is a 1 yr. contract assignment. (W-2).  The person will be working in the Customer Service Department. The successful candidate will play a critical role in leading and driving effective communication efforts for a transformative project aimed at replacing the customer information system and all related applications, while also fostering a cultural shift within the organization towards an employee-first, customer-focused approach.

 

Location:  Miami, FL 33134

1 yr. contract assignment. (W-2)

 

Responsibilities

Serve as the primary point of contact for all project-related internal and external communications, ensuring consistent messaging and aligned communication efforts. Develop and implement a comprehensive communication strategy to support the customer information system replacement project and the cultural transformation initiative. Lead the development and execution of communication plans and materials, such as newsletters, emails, eWeb content, presentations, videos, and FAQs, targeting both employees and customers. Collaborate with cross-functional teams to gather information, analyze complex technical details, and translate them into easily understandable and engaging communication pieces. Conduct research and stay up to date on industry best practices to propose innovative communication solutions to effectively engage and educate stakeholders. Participate in workshops and training sessions to promote awareness, adoption, and success of the project and the cultural shift within the organization. Measure and evaluate the effectiveness of communication strategies and materials through feedback, surveys, and other metrics, making adjustments as necessary. Provide guidance and direction to project team members, fostering a collaborative and high-performing work environment.

 

Qualifications

Bachelor's degree in Communications, Marketing, Public Relations, or related field. Master's degree is a plus. Minimum of 5 years of experience in corporate communications, employee engagement, or related roles, with a strong focus on change management and internal communications. Proven experience in leading complex, organization-wide communication initiatives, preferably within the utilities or energy industry. Excellent verbal and written communication skills, with the ability to effectively convey complex concepts and technical information to diverse audiences. Strong project management skills, with the ability to prioritize and manage multiple tasks within tight deadlines. Demonstrated ability to build strong relationships and collaborate effectively with cross-functional teams at various levels of the organization. Proficiency in utilizing communication tools and technologies, such as content management systems, intranets, email marketing platforms, social media, and analytics tools. Creative mindset with the ability to think strategically and propose innovative communication approaches to engage and inspire stakeholders. Highly organized with strong attention to detail, ensuring accuracy and consistency in all deliverables. Experience working in project teams is preferred.

 

EOE of Minorities / Females / Vets / Disability.

FL: 17288